Business Analyst

Joseph Bekkala

+1-612-***-**** **********@*****.***

Professional Summary

Dynamic business analyst with 15+ years of experience in data analytics and process improvement, adept at managing order workflows and ensuring operational precision. Demonstrated ability in process documentation, stakeholder communication, and adherence to standard guidelines with proven expertise in SQL, Power BI, and ETL toolsets. Experienced in SDLC practices and remote coordination to achieve service level targets. Work Experience

Subrogation Business Analyst (Data Analytics)

Gainwell Technologies LLC (Remote) Irving, TX

January 2024 to February 2026

• Conducted detailed analysis and validation of business requests ensuring compliance with process guidelines and timelines

• Utilized Power BI to automate and simplify reporting processes, enhancing operational efficiency and SLA adherence

• Managed case workflows and tracked progress using ADO Kanban boards, supporting software development lifecycle and issue resolution

• Created and updated standard operating procedures (SOPs) to support process consistency and team training

• Used SQL (Toad/DB2) to develop scripts for issue identification and resolution

• Supported User Acceptance Testing and post-production validations

• Applied advanced Excel functions (V-lookups, Pivot Tables) to validate and support reporting solutions

• Collaborated with cross-functional teams to ensure accurate case tracking and reporting solutions implementation Sr. Data Engineer

Wells Fargo and Company Minneapolis, MN

March 2020 to March 2023

• Managed data ingestion processes and tracked progress through SDLC using JIRA Kanban boards to ensure timely delivery

• Communicated regularly with source contacts and developers to resolve blockers and maintain project timelines

• Analyzed source system data and documented business requirements to support regulatory and product needs

• Queried and validated data accuracy in multiple environments prior to production deployment

• Supported production issue resolution by analyzing error logs and recommending restart procedures

• Participated in architecture discussions to optimize ingestion patterns

• Developed Unix shell scripts for automation and API integration

• Created source to target mapping documentation to support data migration and transformation efforts Database Analyst

Advantage Technical Resourcing Minneapolis, MN

July 2018 to March 2020

• Supported large-scale data migration to Hadoop by analyzing source data and performing source-to-target mapping

• Queried data using Hive and Aqua Data Studio to ensure accuracy and completeness

• Assisted in error resolution and collaborated with architecture teams for best practices

• Developed Unix shell scripts to identify data formatting issues and recommend updates

• Compiled functional specification documentation to support business requirements

• Maintained detailed process documentation and communicated findings to stakeholders HRIS Analyst II

ALLETE, Inc Duluth, MN

November 2013 to October 2017

• Supported Oracle EBS migration to HCM Cloud, ensuring configuration met user acceptance testing requirements

• Created and analyzed reports using Oracle SQL and Microsoft Office to support HR system enhancements

• Performed routine system testing and documented process flows and procedures

• Analyzed and recommended system enhancements to improve operational efficiency

• Collaborated with cross-functional teams to support system upgrades and data integrity Business Analyst - Employer Installation

UnitedHealth Group Duluth, MN

May 2011 to November 2013

• Collected and interpreted business specifications using Salesforce to support renewals and plan changes

• Served as liaison across teams to develop enhanced customer self-service reporting solutions

• Conducted user acceptance testing and maintained process documentation

• Analyzed data using Oracle SQL and Microsoft Office tools to improve process efficiency

• Managed error resolution for external claim vendor files transmitted via secure channels

• Coordinated project activities and supported escalation resolution to meet service level agreements Electronic Eligibility Analyst

UnitedHealth Group Duluth, MN

May 2007 to May 2011

• Supported system migration for several highly visible customers from legacy system. This included data analysis and error resolution (using Salesforce, Microsoft Office, UltraEdit and Oracle SQL)

• Managed employer eligibility data on files received through FTP and other electronic medium

• Communicated file error resolution to customers, file vendors and internal account management teams

• Identified and implemented several process improvements using macros, databases and reporting solutions

• Updated supporting documents and also held Webex training

• Served as a mentor and as a team resource for issue resolution Billing Analyst

UnitedHealth Group Duluth, MN

February 2006 to May 2007

• Created statement of accounts and utilized eligibility rosters to identify and resolve billing discrepancies on group level account receivables

• Routinely verified that the rates on underwriting forms matched the billing structure report and resolved if they differed

• Processed bills, created adjustments and applied payments into PeopleSoft

• Participated in miscellaneous billing projects as needed

• Researched various billing inquiries

Customer Service Representative

Verizon Wireless Duluth, MN

September 2005 to January 2006

• Troubleshoot wide variety of problems related to customer accounts

• Processed account adjustments and payments

• Sold phones, accessories, and contracts

• Performed cash terminal reconciliation and assisted with merchandising PC Support Technician

University of MN -Duluth Duluth, MN

November 2003 to June 2005

• Assisted customers/clients with computer related problems and followed up later to make sure everything was working as expected

• Demonstrated how to use specific software and hardware

• Performed general office duties including creating reports for administrative users as well as scanning, copying, printing, etc

Education

Economics (Bachelors Degree)

University of Minnesota Duluth, MN

May 2005

Upper secondary education

Skills

Business Requirements JIRA/Agile practices Power BI SQL Microsoft Excel Project management SDLC Process improvement Stakeholder communication Reporting and dashboarding tools

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