Healthcare IT & Database Operations Professional

BENEDICTA BAFFOE-BONNIE

Lansdowne, PA +1-484-***-**** *********************@*****.***

LinkedIn: www.linkedin.com/in/benebonnie

PROFESSIONAL SUMMARY

Results-driven Information Technology and healthcare operations professional with experience in database administration, web development, patient intake coordination, scheduling, and administrative management. Skilled in SQL, Python, data entry, system optimization, medical record coordination, customer service, and responsive web technologies.

CORE COMPETENCIES

Patient Registration & Scheduling Medical Record Collection Data Entry Insurance Verification EPIC EMR Customer Service Database Administration SQL Python Data Analysis Web Development (HTML, CSS, JavaScript, Bootstrap) System Security Backup & Recovery Project Management Billing & Payroll Management Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Vertical Hope Behavioral Services LLC – Clinical Genetic Intake Coordinator (May 2025 – Present)

• Coordinate patient registration and scheduling for Clinical Genetics appointments.

• Collect required patient information and enter data into research databases and the EPIC EMR system.

• Create patient charts and coordinate collection of medical records for scheduled appointments.

• Verify insurance information and maintain accurate patient documentation.

• Provide excellent customer service by phone to patients and referring providers.

Dignify Home Services LLC – Home Care Agency Manager (Jan 2025 – Present)

• Manage caregiver scheduling to ensure optimal staffing coverage.

• Oversee employee and patient records to ensure compliance and accuracy.

• Monitor timekeeping systems and maintain accountability standards.

• Handle billing operations and payroll processing efficiently.

• Provide administrative leadership to support daily operations.

Ghana Revenue Authority – Database Administrator (Aug 2023 – May 2024)

• Installed, configured, and optimized enterprise database systems.

• Implemented backup and recovery strategies to safeguard critical data.

• Improved database performance by 20% through monitoring and tuning.

• Developed database security policies to protect sensitive information.

• Provided technical troubleshooting to minimize downtime.

Sefwi Wiawso Government Hospital – Web Developer (Oct 2021 – July 2023)

• Developed responsive web applications using HTML, CSS, JavaScript, and Bootstrap.

• Increased user engagement by 25% through improved usability and accessibility.

• Integrated APIs for seamless data flow across systems.

• Optimized website performance and ensured cross-browser compatibility.

– Graphics Designer (Aug 2019)

• Designed logos, brochures, and social media graphics aligned with brand identity.

• Produced high-quality digital and print materials using Adobe Photoshop and Illustrator.

EDUCATION

Bachelor of Science in Information Technology – Central University, Ghana (July 2024)

PROJECTS & CERTIFICATIONS

• Advisory & Consulting Services Job Simulation – Mastercard (Forage)

• Data Analytics Job Simulation

• Developed a responsive portfolio website using HTML, CSS, Bootstrap, and JavaScript.

REFERENCES

Hermas Naalebkuur Senior IT Manager, Sefwi Wiawso Government Hospital ******.**********@***.***.** +233*********

Daniel Kofi Darko Administrator, Ghana Revenue Authority ******.*****@***.***.** +233*********

Abieyuwa Orumwense Administrator, Dignify LLC *************@*****.*** +1-610-***-****