Enterprise Strategy & Delivery Leader, PMO & OpEx, Product & Software

Jon Delmendo

PMP®, Lean Six Sigma Green Belt, Prosci OCM, PSM2, PSPO

Enterprise Strategy & Delivery Leader • PMO & OpEx • Product & Software Background Seattle, WA ********@*****.*** 360-***-****

https://www.linkedin.com/in/delmendo/ https://www.credly.com/users/jon-delmendo Professional Summary

I'm a senior Enterprise Strategy, Delivery, Transformation, and Operational Excellence leader with 20+ years of experience spanning software engineering, product management, PMO leadership, continuous improvement, and organizational change. I design and operationalize operating models, portfolio governance, and performance systems that improve accountability, prioritization, and value realization. My skills & experience combine deep technical literacy, high-EQ leadership, systems thinking, and strategic storytelling to simplify complexity, align stakeholders, and turn strategy into measurable enterprise results. Experience

Senior IT Project Manager

Washington State Dept. of Labor & Industries Tumwater, WA 01/2026 – Present

• Advised CIO leadership on portfolio governance, risk management, and operational excellence, strengthening decision-making across scope, capacity, funding, and technical innovation.

• Established end-to-end ownership and accountability systems for statewide programs, ensuring measurable business, operational, and customer outcomes.

• Led optimization of disciplined project controls, risk mitigation, governance, prioritization, and dependency management, improving delivery predictability and cross-agency visibility.

• Directed large matrixed teams and vendor ecosystems, overseeing AI adoption and change enablement, procurement, contract execution, and cost management across COTS, SaaS, and bespoke technical solutions. Principal Consultant

Red Leaf Interactive, LLC Seattle, WA 10/2012 – Present

• Directed modernization programs spanning organizational change, AI/LLM product integration, SaaS implementations, cloud migrations, Agile/Lean transformations, and workflow optimization for global teams.

• Built scalable enterprise frameworks (training, governance, KPIs, SOPs, roadmaps) and change management systems that increased adoption by 65%.

• Strengthened enterprise delivery predictability through portfolio discipline, process optimization, and continuous improvement.

• Served as a strategic partner to executives, aligning strategy, operations, and AI adoption to measurable business outcomes.

Technical Program Manager (Strategic Advisor 2)

City of Seattle (SDCI) Seattle, WA 12/2021 – 11/2024

• Delivered modernization and cloud migration programs (Workday, PeopleSoft, SharePoint), improving delivery performance by 40%.

• Advanced product and delivery maturity & transformation, aligning strategy, operating models, and execution across IT, Finance, Legal, HR, and executive leadership.

• Mentored emerging product/program leaders; established product management standards and prevented

$250K in annual loss through value stream mapping and process redesign.

• Established AI strategy, governance, automated workflows, and an AI Center of Excellence to accelerate adoption and enable technical and non-technical users through training and support. Senior Scrum Master

Mosaic Financial San Diego, CA 03/2021 – 11/2021

• Strengthened technical project planning discipline and software delivery predictability, aligning product strategy, business needs, and engineering execution.

• Reduced rework by 50% and improved forecasting accuracy through quality controls and process improvements.

• Directed enterprise transformation strategy across 3 software teams as thought leader & Agile coach.

• Introduced flow-based metrics (cycle time, WIP, throughput, etc.) that improved visibility and accelerated continuous improvement.

Software Engineer & Scrum Master

Symphony Industrial AI Poulsbo, WA 11/2015 – 03/2021

• Coordinated delivery across four integrated engineering teams across the US, EU, and India (50+ members each) building AI, ML, and IoT analytics & monitoring solutions.

• Owned development of a proprietary enterprise work-management platform supporting global operations and workflow automation, reporting performance to executives and collaborating with engineering, software, and business resources.

• Translated complex engineering work (PCB, firmware, sensor calibration, and desktop, embedded, and mobile software) into actionable Jira backlogs and product roadmaps.

• Established hardware/software integration checkpoints; improved first-pass integration success rates by 25%.

Senior Product Manager

SeeClear Tech Poulsbo, WA 04/2011 – 11/2014

• End-to-end ownership of mobile/web product delivery, contributing to 300% portfolio revenue growth; recognized as mobile product thought leader and featured on NPR/KNKX Seattle.

• Managed roadmap strategy, investment prioritization, and delivery execution across a $5.3M annual budget.

• Accelerated product delivery by 20% through stronger alignment between product strategy, customer needs, engineering execution, and go-to-market planning.

Sr. Technical Program Manager & Principal Software Developer eAcceleration Corp Poulsbo, WA 11/1996 – 11/2015

• Scaled revenue from $2K MRR to $20M ARR through architecture improvements, conversion optimization, and data-driven decision making.

• Directed technology strategy and development across software, digital marketing, and eCommerce, enabling rapid growth and operational scale.

• Implemented KPIs, SLAs, and operational dashboards that improved reliability and reduced incident resolution time by 35%.

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