Lead Pharmacy Technician and Order Entry Specialist

MAYA CHAPMAN

206-***-**** *************@*******.*** JOPLIN, MO 64804

SUMMARY

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

SKILLS

Pharmaceutical calculations

Prescription order entry

Insurance prior authorization

Insurance adjudication

Medication dispensing

New hire onboarding

Dispensing medications

Resolving complaints

Staff leadership

Drug inventory management

Patient profile setup

Medicare and medicaid adjudication

Prescription order verification

Deliver medications to rehabilitation facilities

Third-party billing

Patient record maintenance

Pharmacy operations

Inventory management

Prescription verification

Customer relationship management

Team collaboration

Compliance adherence

Effective communication

Critical thinking

Time management

Training and mentoring

Dedication to quality

EXPERIENCE

Lead Pharmacy Technician, Genoa Healthcare, August 2014-May 2025 Seattle, WA

Supervised pharmacy technicians and coordinated day-to-day assignments. Helped maintain a clean and organized workspace for optimal efficiency during high-volume. Answered incoming phone calls and addressed questions from customers and healthcare providers.

Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.

Stocked, labeled, and inventoried medication to keep accurate records. Resolved non-routine issues like third-party billing, computer system, and customer service. Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.

Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.

Helped pharmacist clear problematic prescriptions. Assists Providers, case managers, clinicians, patients, Directors etc. with exceptional customer service.

Managed insurance claim processing and prior authorization submissions to enhance pharmacy operations.

EDUCATION AND TRAINING

Pharmacy Technician Certified

Pharmacy Technician, Brymann College, Renton WA

Contact this candidate