Business Development & Marketing Growth Expert

IGWEGBE STEPHEN

Lagos, Nigeria

Email: *************@*****.*** Phone: +234********** LinkedIn:

www.linkedin.com/in/igwegbe-stephen-485933215

PROFESSIONAL SUMMARY

Growth-focused Business Development and Marketing Professional with 8+ years of experience driving revenue growth, customer acquisition, and business performance across investment services, digital marketing, logistics, and B2B sales. Proven ability to analyze market trends, optimize sales funnels, improve conversion performance, and execute growth strategies that increase profitability. Experienced in campaign performance tracking, stakeholder management, team collaboration, and data-driven decision-making to achieve business objectives. CORE SKILLS

Growth Strategy & Revenue Optimization E-commerce Growth Performance Marketing Customer Acquisition & Retention Conversion Rate Optimization

(CRO) Business Development Sales Funnel Management Digital Marketing Analytics Team Leadership & Collaboration Campaign Performance Tracking CRM Management Data Analysis & Reporting Lead Generation Strategic Planning Process Improvement

PROFESSIONAL EXPERIENCE

Business Development / Customer Relationship Manager Fortress Group Lagos, Nigeria

Jul 2022 – March 2026

• Contributed over 100M in business revenue through strategic client acquisition and revenue growth initiatives

• Developed and executed customer acquisition strategies that increased qualified lead generation by 10–15 leads monthly

• Analyzed customer behavior and sales performance data to identify growth opportunities and improve conversion outcomes

• Achieved 80–90% of quarterly revenue targets through effective pipeline management and sales optimization

• Improved sales efficiency by 20–30% through process improvements, structured follow-up systems, and performance tracking

• Maintained a 90%+ client retention rate through customer engagement and relationship management strategies

• Collaborated with cross-functional teams to improve customer experience and support revenue growth objectives

• Prepared performance reports and business recommendations for management decision-making

Relationship Manager

Optiva Capital Partners Ltd Victoria Island, Lagos Jan 2021 – Jun 2022

• Managed portfolios of high-net-worth and corporate clients, contributing to over

120M growth in Assets Under Management (AUM)

• Consistently achieved 85% of sales and revenue targets through strategic business development initiatives

• Increased client acquisition by approximately 45% through referral programs, prospecting, and relationship-building strategies

• Monitored key business performance indicators and provided insights to improve customer engagement and retention

• Collaborated with operations and customer-facing teams to improve service delivery and transaction efficiency by 20%

• Generated performance reports and recommendations to support business growth decisions

Digital Marketing Executive

Cloud17 Solutions Remote

Mar 2019 – Feb 2020

• Analyzed digital campaign performance and customer behavior metrics to improve marketing effectiveness and ROI

• Supported execution and optimization of digital marketing campaigns across multiple channels

• Identified conversion bottlenecks and provided actionable recommendations that improved campaign performance

• Assisted in developing growth-focused marketing strategies to increase customer acquisition and engagement

• Tracked campaign KPIs and prepared performance reports to support management decisions

• Collaborated with creative and marketing teams to improve campaign quality and effectiveness

Sales / Customer Support Associate

Blueridge Global Partners Inc. Remote

Apr 2016 – May 2018

• Supported customer acquisition and sales growth through lead engagement and follow-up communication

• Maintained CRM systems and tracked customer interactions to improve sales performance and reporting accuracy

• Assisted in converting qualified prospects into revenue-generating opportunities

• Contributed to customer retention initiatives through responsive support and relationship management

• Provided performance insights to improve customer experience and operational efficiency

Customer Relationship Manager

VIP Cargo Logistics Apapa, Lagos

Aug 2015 – Mar 2016

• Managed customer accounts and coordinated operational activities to ensure service quality and client satisfaction

• Collaborated with internal teams to improve workflow efficiency and support business growth objectives

• Maintained strong client relationships that contributed to customer retention and repeat business

• Assisted in performance monitoring and process improvement initiatives across operations

EDUCATION

B.Sc. Entrepreneurship & Business Management

National Open University- 2015

ADDITIONAL STRENGTHS

• Strong understanding of customer acquisition, conversion optimization, and revenue growth principles

• Data-driven decision-maker with experience tracking KPIs and business performance metrics

• Excellent leadership, communication, and stakeholder management skills

• Proven ability to solve operational and marketing challenges in fast-paced environments

• Strong analytical and reporting capabilities with attention to detail

• Experienced in working across sales, marketing, and operations teams to achieve growth objectives

• Adaptable, results-driven professional focused on continuous improvement and business performance

Contact this candidate