Customer Service Supervisor / Scheduling/ Tech Support
Resume:
REBECCA
BERRY
************@*****.***
Rosemont, WV 26424
Bold Profile
Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction. Committed to delivering excellent customer service while working in a fast-paced environment.
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
SUMMARY
SKILLS
• Order Preparation
• Communications Strategies
• Call Management
• Production Work
• Dispute Resolution
• Consultative Sales Approach
• Coordinate Supplies
• Troubleshoot Service Issues
• Leadership
• Data analysis
• Customer service
Customer relationship
management
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• Communication skills
• Problem solving
• Conflict resolution
• Time management
• Data entry
• Call handling
• Billing processes
• Team collaboration
• Quality assurance
• Training implementation
• Typing speed
• CRM software
• CRM documentation
• Inbound sales
• High-volume call centers
• Product knowledge
• Complaint handling
• Telemarketing expertise
• Call center operations
• Communicating with clients
• Inbound phone calls
• Building rapport
Halliburton ( Troy's Blasting LLC) - Inbound Customer Service Representative
Duncan, OK • 04/2014 - 05/2021
Dispatching/ Billing/ Inbound Outbound calls, Scheduling multiple Customers daily. Follow up calls with customers concerns. Affinion Corporation - Supervisor CSR
Fairmont, Wv • 02/2008 - 01/2013
Adelphia Cable Communications - Dispatcher
Morgantown, West Virginia • 09/2000 - 12/2005
EXPERIENCE
Supplying information in accordance with customers' needs and demands
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Deal with customer complaints about products or issues with supermarket items.
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Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Created and submitted reports as well as documentation and logs of implemented solutions.
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Coordinated individual responsibilities after a thorough assessment of each skill level and knowledge resulting in a productivity increase.
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Interviewed and hired talented professionals who added value to the department by bringing expertise in Team Lead Quality Control
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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• Responded quickly to meet customer needs and resolve problems. Coordinated service calls to optimize technician schedules for timely responses.
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Managed communication between customers and field teams for service updates.
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Utilized dispatch software to track job progress and resource allocation.
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Collaborated with management to develop improved dispatch protocols and procedures.
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Community Care College
OK • 04/1995
High School Diploma: English
Literature
EDUCATION AND
TRAINING
• Relevant Coursework
• Awards & Honors
• Extracurricular Activities
• Top SAT scoring junior year
Cablevision - CSR, Sales / Tech support
Buckhannon, West Virginia • 08/1997 - 06/1999
Inbound & Outbound CSR, Sales and troubleshooting technician support,billing
Duncan Care Center - Patient Service Representative/ CNA Duncan, OK • 1993 - 1996
Managed a large volume of phone calls while ensuring accuracy in data entry.
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Managed patient inquiries, ensuring timely and accurate responses to enhance satisfaction.
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Coordinated appointment scheduling, optimizing provider availability and patient flow.
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Maintained electronic health records with precision, safeguarding patient confidentiality.
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Assisted in insurance verification processes, streamlining patient registration procedures.
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Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
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Managed patient registration process, confirming data accuracy and completeness.
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References available upon request
REFERENCES
Spanish
Limited Working
LANGUAGES
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