Customer-Focused Sales and Program Assistant
Resume:
Yvette Rose
Bray
CONTACT
************@*****.***
Pomona, NY 10970
SKILLS
• Customer Service
• Active Listening
• Adaptability & Flexibility
• Excellent Communication
• Multi-tasking
• Problem Solving
• Works Well Under Pressure
• Takes Initiative
• Trustworthy
EDUCATION
Bachelor of Science
Bio-Behavioral Studies
Mercy College · May 2023
NRF Customer Service & Sales Certification
Rockland BOCES · December 2023
High School Diploma
Ramapo High School · June 2018
PROFILE
Reliable and detail-oriented professional with over five years of experience in fast-paced, customer-facing environments. Known for strong communication, adaptability, and a collaborative team approach. Seeking a role where I can contribute to the growth and success of a thriving organization.
EXPERIENCE
Sales Associate · Macy's, West Nyack NY
December 2024 — Present
•Educate customers on product features and brand value to support informed purchase decisions
•Restock inventory and maintain merchandising displays in line with brand guidelines and seasonal updates
•Maintain a high accuracy rate on cash drawer and POS system transactions
Program Assistant · Westchester Community Opportunity Program, Spring Valley NY
May 2024 — October 2024
•Provided administrative support to a team of five case managers
•Answered and directed incoming calls to appropriate departments in a professional manner
•Maintained accurate records of program services and events; researched data for grant reports
•Managed office supplies and replenished inventory to meet program needs
Crew Member · Dunkin' Donuts, Mount Ivy NY
July 2022 — September 2023
•Delivered outstanding service by greeting customers warmly and accurately taking orders
•Assisted with food preparation following standardized recipes and safety guidelines
•Processed payments and handled cash transactions accurately using the POS system
•Maintained a clean workspace by consistently following sanitary guidelines
Sales Associate · Kohl's, Nanuet NY
May 2021 — January 2022
•Greeted customers and addressed inquiries and concerns promptly and professionally
•Executed sales transactions accurately and efficiently while meeting customer service standards
•Organized merchandise on the sales floor to support continuous sales
•Maintained a clean, safe environment to help prevent loss and minimize risk
Animal Caretaker · Hi Tor Animal Shelter, Pomona NY
June 2018 — September 2018
•Prepared and served cat food, closely following special dietary requirements
•Ensured all cats had fresh water and that buckets were sanitized daily
•Cleaned kennels in accordance with proper sanitizing procedures
•Handled litter box scooping, cage wipe-downs, sweeping, mopping, and trash removal
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