HR & Operations Manager (23 Years)

GAURAV DOSHI

EXECUTIVE SUMMARY

Result-oriented HR & Operations Leader with 23 years of progressive experience driving people-centric strategies, operational efficiency, and organizational development. Proven expertise in talent management, policy formulation, conflict resolution, employee engagement, and strategic workforce planning. Skilled in creating daily SOPs and ensuring their effective implementation across teams to streamline processes and enhance productivity.

A pragmatic and adept decision-maker, committed to fostering a positive, collaborative, and growth-driven work culture while aligning people practices with long-term business goals. Conflict resolutions and employee

relations

Performance management and driving

continous progress

Striving The Organisation’s Growth

SENIOR MANAGER

JAIPUR - 302004 +91-992******* ***************@*****.*** https://www.linkedin.com/in/gaurav-doshi-593a50321 CORE COMPETENCIES

PROFESSIONAL EXPERIENCE (23+ YRS)

HR MANAGER-HEAD OF OPERATIONS - RADIANT SKIN,HAIR AND ENT (FEB 2025-PRESENT) Spearhead end-to-end HR operations, including talent acquisition, onboarding, and employee lifecycle management.

Develop and implement HR policies, SOPs, and compliance frameworks aligned with healthcare regulations and labor laws.

Lead clinic operations management, ensuring seamless coordination across dermatology, trichology, and ENT departments.

Optimize workforce planning, staff scheduling, and resource allocation to improve operational efficiency. Enhance patient experience (CX) by streamlining appointment systems and reducing wait times. Manage payroll, attendance systems, employee benefits, and HRIS platforms. Drive performance management systems (PMS), KPI tracking, and employee appraisal processes. Handle employee relations, grievance management, and conflict resolution to maintain a positive work culture. Design and execute training & development programs to improve staff performance and service quality. Oversee front desk operations, patient coordination, and CRM systems for smooth patient flow. Ensure regulatory compliance, including healthcare standards, safety protocols, and licensing requirements. Manage procurement, vendor relationships, and inventory control for medical supplies and equipment. Collaborate with marketing teams to align operational capacity with patient inflow and campaigns. Monitor budgeting, cost control, and financial planning to ensure profitability. Analyze HR and operational data, generating reports and insights for strategic decision-making. Leadership And team

management

Financial accumen

Risk management and

problem solving

Quality control and continous

improvement

Technology and system’s

implementation

learning and continous

developement

D.O.B-11/5/1985

SR. MANAGER (HEAD-SALES,PRODUCTION & MARKETING)

ZODIAC ENTERPRISES(P) LTD. JAIPUR (2008-2025)

Direct overall business operations, ensuring seamless integration of sales, production, and marketing functions to drive growth.

Formulate and implement strategic sales and marketing plans to expand market presence and strengthen brand positioning.

Oversee B2B and B2C sales functions, including client acquisition, relationship management, and revenue generation.

Manage sales pipelines, forecasting, and target delivery, ensuring consistent achievement of business objectives.

Supervise production planning and execution, maintaining quality standards and on-time delivery schedules. Introduce operational improvements and cost-efficiency measures to enhance productivity and profitability. Coordinate demand planning with production teams, ensuring smooth order fulfillment and minimal delays. Drive multi-channel marketing campaigns, both digital and offline, to increase lead generation and customer engagement.

Track and evaluate business performance metrics and KPIs to support informed decision-making. Lead, mentor, and develop cross-functional teams, building a culture of performance and continuous improvement.

GCF UK CUSTOMER FULFILLMENT AS A PROCESS ASSOCIATE GENPACT JAIPUR (2006-2007)

Handle inbound and outbound customer interactions for UK-based clients, ensuring high-quality voice support and customer satisfaction.

Resolve customer queries related to finance operations (GCF), including billing, payments, and account-related concerns.

Maintain excellent communication standards, adhering to UK accent, tone, and customer service protocols. Meet and exceed KPIs such as AHT, CSAT, FCR, and quality scores consistently. Ensure compliance with process guidelines, data protection policies, and regulatory requirements. Document call details, case updates, and resolutions accurately in CRM systems. Handle escalations and complex queries, ensuring timely and effective resolution. Collaborate with internal teams and stakeholders to resolve customer issues and improve service delivery. Identify process improvement opportunities to enhance efficiency and customer experience. Adapt to process updates, training modules, and system changes to maintain performance standards. Deliver customer-centric solutions while maintaining productivity and service quality benchmarks. Support quality audits and feedback mechanisms to continuously improve performance. FINANCIAL PLANNING ADVISOR

AVIVA LIFE INSURANCE JAIPUR(2003-2005)

Provided personalized financial planning and insurance solutions to clients, aligning products with their long- term financial goals.

Achieved consistent sales targets, driving revenue growth through effective client acquisition and relationship management.

Built and managed a strong client portfolio, ensuring high retention and repeat business. Conducted in-depth financial needs analysis (FNA) to recommend suitable life insurance and investment products.

Generated leads through networking, referrals, and market outreach, expanding the customer base. Maintained 90%+ policy persistency rate by delivering excellent after-sales service and regular client engagement.

Explained complex insurance and investment products in a clear, customer-friendly manner to build trust and transparency.

Ensured 100% compliance with IRDAI regulations, company policies, and documentation standards. Managed end-to-end sales cycle, from prospecting and pitching to policy issuance and servicing. Strengthened client relationships through continuous follow-ups, portfolio reviews, and financial advisory support.

Leveraged CRM tools and sales tracking systems to monitor performance and pipeline effectively. Recognized for strong communication, negotiation skills, and target-driven performance in a competitive sales environment.

EDUCATION

12TH,CBSE BOARD COMMERCE

MARCH 2003

B.COM(COMMERCE)

MARCH 2006

AWARDS AND RECOGNITION

PREMIUM MASTER BLASTER

STAR MASTER BLASTER

PREMIUM MASTER BLASTER

PREMIUM MASTER BLASTER

PREMIUM MASTER BLASTER

STAR MASTER BLASTER

-MARCH,2004.

-MARCH,2004.

-JULY,2004.

- OCTOBER,2004.

-NOVEMBER,2004.

-MARCH,2005.

FINANCIAL PLANNING ADVISOR

AVIVA LIFE INSURANCE JAIPUR(2003-2005)

GCF UK CUSTOMER FULFILLMENT AS A PROCESS ASSOCIATE GENPACT JAIPUR (2006-2007)

A BRONZE AWARD FOR EXEMPLARY PERFORMANCE-OCTOBER,2007 CERTIFICATES (TRAINING AND PROFESSSIONAL COURSES)

GMSA FITNESS ACADEMY (2019)

-CERTIFIED NUTRITION COACH

-CERTIFIED PERSONAL TRAINER

GCF UK CUSTOMER FULFILLMENT -FEBRUARY,2007

ENHANCING TEAM FITNESS TRAINING CERTIFICATE - JULY, 2007

ACHIEVEMENTS

Thriving in a new domain and successfully shuffling the forte as per the market demands (dealing in healthcare services) despite having More than 16 years of Wide Experience in Copper and Aluminum manufacturing

DealingwithGiants.(Copper)

- AdityaBirlaGroup.

- SesaSterliteLtd.

-HCL

DealingwithGiants.(Aluminum)

- Hindalco

-Nalco

-Balco

Licenses Procured:

- BIS

-ISO

- RDSO

- Pollution

Successfully installation of fully automatic machines in the industry to ensure the quality and accuracy of the product.

- Vertical Plant Capacity 100MT

- Flattening Mil 50MT

-Volumes doubled after the installation of fully automatic plants.

- For enhancing sales,I took tours in Rajasthan and other Power sectors like Udaipur,Kota,Agra,Bikaner,Added 150 new clients in the Portfolio.

- Vendor Registration: - Sail, ONGC,NTPC, UP irrigation,Powergrid and Genus etc. HR MANAGER-HEAD OF OPERATIONS - RADIANT SKIN,HAIR AND ENT (FEB 2025-PRESENT) AWARD FOR COMPLETING A COURSE ON DERMATOSURGERY AND COSMETIC PROCEDURES -DECEMBER,2025

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