Operations Finance & Administration Professional

KENDRON BYFIELD

Brooklyn, NY 347-***-**** **************@*****.*** LinkedIn: linkedin.com/in/kendron-byfield-5ba30239

DIRECTOR OF OPERATIONS FINANCE & ADMINISTRATION EXECUTIVE MULTI-SITE OPERATIONS LEADER

Operations, finance, and administration executive with more than 10 years of progressive leadership experience directing large-scale service operations, workforce management, financial oversight, logistics, and organizational performance across healthcare, airports, government, and institutional environments. Proven success leading operations supporting 35 locations, 1,500 employees, 80 direct-report leaders, and annual budgets exceeding JMD $2 billion. Recognized for driving sustained double-digit revenue growth, implementing operational modernization initiatives, optimizing workforce productivity, and maintaining long-term client relationships with retention rates exceeding 90%.

CORE COMPETENCIES

Multi-Site Operations Management • Strategic Planning • Operational Excellence • Workforce Planning • Service Delivery Management • Financial Management • Budgeting & Forecasting • Contract Administration • Client Relationship Management • Process Improvement • Logistics & Fleet Operations • Vendor Management • KPI Development • Compliance • Risk Management • Executive Leadership • Payroll Administration

PROFESSIONAL EXPERIENCE

JACDEN GROUP OF COMPANIES Kingston, Jamaica

DIRECTOR, GROUP OPERATIONS, LOGISTICS & TECHNOLOGY 2025 – 2026

• Direct operational performance across 35 healthcare, airports, government, and institutional service locations supporting approximately 1,500 employees.

• Lead 80 direct reports, including site managers, department heads, operational leaders, and corporate support personnel responsible for daily service delivery and contract execution.

• Manage operational delivery for contracts ranging from JMD $1.5 million to JMD $70 million per month across public and private sector clients.

• Oversee logistics operations including a fleet of 28 vehicles supporting workforce deployment, supply distribution, and operational continuity.

• Serve as executive relationship manager for 25–44 institutional clients annually, contributing to client retention rates exceeding 90%.

• Spearheaded operational technology modernization initiatives through deployment of ride-on floor scrubbers, mechanized cleaning systems, fogging equipment, and other productivity-enhancing technologies across healthcare and airports facilities.

• Implemented enterprise-wide electronic time and attendance systems integrated with payroll processing, reducing time theft, improving payroll accuracy, and enhancing workforce planning visibility.

• Directed phased implementation strategies utilizing pilot-site deployment methodologies to minimize disruption and improve enterprise-wide adoption of operational changes.

• Established lean inventory management practices that reduced waste, minimized inventory losses, improved accountability, and optimized working capital utilization.

VICE PRESIDENT, FINANCE & ADMINISTRATION / CHIEF FINANCIAL OFFICER 2016 – 2024

• Directed enterprise-wide finance and administration functions supporting 35 operational locations and annual budgets exceeding JMD $2 billion.

• Oversaw revenues exceeding JMD $2 billion while maintaining accountability for budgeting, forecasting, financial reporting, compliance, and resource allocation.

• Led development of annual master budgets and operational budgets supporting strategic growth initiatives and long-term organizational planning.

• Administered payroll operations supporting up to 1,500 employees across fortnightly, semi-monthly, and monthly payroll cycles.

• Partnered with executive leadership to pursue public and private sector growth opportunities, contributing to annual revenue growth ranging from 14% to 31% year-over-year.

• Supported organizational expansion from approximately JMD $12 million to more than JMD $150 million monthly revenues, through disciplined financial planning, strategic tendering, and operational alignment.

• Managed financial reporting, performance analysis, cash flow oversight, internal controls, and audit readiness across multiple business divisions.

• Utilized Sage Accounting, QuickBooks, OaSys Payroll, and TurboPay to strengthen reporting accuracy, payroll administration, and financial governance.

• Supported contract acquisition efforts resulting in approximately 85% government tender success rates, including contracts supporting five of Jamaica's eight largest hospitals and both major international airports.

GROUP ACCOUNTANT 2013 – 2016

• Prepared financial statements, reconciliations, management reports, variance analyses, and executive reporting packages.

• Supported budgeting, forecasting, and payroll administration.

• Delivered financial analysis supporting executive decision-making, contract evaluation, and business planning initiatives.

KEY ACHIEVEMENTS

• Directed operations supporting approximately 1,500 employees across 35 locations.

• Managed annual budgets exceeding JMD $2 billion.

• Oversaw revenues exceeding JMD $2 billion.

• Led 80 direct reports across operations, finance, administration, and corporate functions.

• Contributed to revenue growth from approximately JMD $12 million to more than JMD $150 million monthly.

• Maintained client retention rates exceeding 90%.

• Achieved approximately 85% government tender success rates.

• Supported operations at five of Jamaica's eight largest hospitals and both major international airports.

EDUCATION

Master of Science (MSc), Logistics & Supply Chain Management

University of the West Indies

Bachelor of Science (BSc), Management Studies

University of the West Indies

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