Service Administrator & Office Manager

Kristine Tassone

708-***-****, **********@*****.***

Work Experience:

Wolter Inc. Industrial Material Handling Equipment Dealer/Management Bolingbrook, IL Service Administrator Jan 2026 - Present

● Payroll Administration: Audited daily technician timesheets in QuipWare and accurately transferred approved hours into ADP for weekly payroll processing.

● Repair Quoting: Created repair and maintenance quotes in QuipWare by combining parts costs and estimated labor hours for customer approval.

● Expense Reconciliation: Reconciled all company credit card usage, matching monthly statements against receipts and job expenses for accurate financial reporting.

● Excel Spreadsheets: Maintained spreadsheets to track open work orders, pending quotes, and weekly department metrics.

● Data Management: Updated equipment profiles, warranties, and maintenance histories in the QuipWare database to keep customer records accurate.

● Discrepancy Resolution: Reconciled labor hour variances between the service department logs and ADP to ensure zero errors in technicians pay. Key Skills

● Technical Software: DIS QuipWare DMS, ADP Payroll System, Microsoft Excel, Data Entry

● Financial Administration: Credit Card Reconciliation, Expense Auditing, Service Invoicing, Billing Discrepancy Resolution

● Operational Support: Work Order Tracking, Timesheet Auditing, Payroll Processing Support, Maintenance Quoting & Estimating

● Office & Communication: B2B Customer Service, Database Management, Document Control, Internal Team Liaison.

Anchor Point Roofing General Roofing Contractor, Chicago, IL Office Manager Aug 2021 - Oct 2025 (Remote - Quiet Environment)

● Customer Service Excellence: Delivered friendly and effective service for over 75 inquiries daily, achieving over 200 five-star reviews and ensuring high client satisfaction and retention.

● Operational Efficiency: Managed procedural and policy development, standardizing operations to improve process efficiency by approximately 40%.

● Multitasking & Prioritization: Effectively managed multiple priorities, communicated with clients regarding scheduling and updates via various platforms (Yelp, website, email, phone, and text).

● Project Coordination: Scheduled, assigned, and coordinated work crews based on workload using Jobber and Monday.com, ensuring optimal workflow and timely project completion.

● Documentation Management: Executed all necessary documentation post-client approval using Pandadoc and maintained accurate records in CRM systems

(Monday.com).

● Financial Oversight: Invoiced, collected, and deposited accounts receivable, tracking productivity and profitability of projects through Jobber.

● Employee Onboarding & HR Management: Onboarded new employees and maintained accurate HR records, documentation, expense reports, labor hours, and time off.

● Payroll Processing: Coded and calculated labor hours, running weekly payroll through Gusto.

Key Skills

● Strong detail orientation and analytical skills

● Multitasking in fast-paced environments

● Excellent communication and customer service abilities

● Proficient in CRM and project management software (Monday.com, Jobber, Slack)

● Experience in payroll and HR management

ARX Perimeters High-End Perimeter Security Provider, Hodgkins, IL Office/Logistics Manager Sep 2017 - Apr 2020

● Logistics Coordination: Managed supply chain flow between ARX and clients, ensuring timely delivery and efficient logistics management.

● Data Management: Organized client data and maintained comprehensive spreadsheets to track account history, significantly enhancing data accessibility for the team.

● Event Coordination: Coordinated the company’s participation in industry trade shows, overseeing logistics and setup to ensure successful representation.

● Process Optimization: Supported company growth initiatives from inception, focusing on process optimization and providing operational support to enhance overall efficiency.

● Order Processing: Entered client orders into the accounting system, efficiently processing high-volume transactions with a focus on accuracy.

● Financial Reconciliation: Reconciled and analyzed credit card transactions for all company and employee expenses, identifying discrepancies to ensure financial accuracy.

● Inventory Management: Created and maintained product barcodes, enhancing traceability and ensuring inventory accuracy.

Key Skills

● High-volume transaction processing

● Financial reconciliation and analysis

● Inventory management and traceability

● Expertise in logistics and supply chain management

● Strong organizational and data management abilities

● Experience in event coordination and trade show participation

● Proficient in process optimization and operational support MicroStar Keg Management Company for Craft Breweries, Hodgkins, IL Customer Experience Lead Sep 2015 - Sep 2017

● Client Support: Delivered comprehensive client support by resolving inquiries and issues, significantly enhancing customer satisfaction.

● Issue Resolution: Troubleshot client issues and implemented effective solutions to maintain high service quality.

● Account Management: Managed account statuses and resolved balance inconsistencies, ensuring accurate and up-to-date records.

● SOP Development: Established and implemented Standard Operating Procedures

(SOPs) for new clients, standardizing onboarding processes for efficiency. Key Skills

● Strong customer service and support abilities

● Effective problem-solving and troubleshooting

● Account management and record-keeping

● Experience in developing and implementing SOPs

KegCraft Keg Management Company for Craft Breweries, Hodgkins, IL Office/Logistics Manager Nov 2012 - Sep 2015

● Supply Chain Management: Oversaw the supply chain flow between brewers and wholesalers, successfully reconciling over 15,000 kegs per month.

● Logistics Optimization: Developed and implemented logistics procedures to streamline distribution processes, significantly reducing transit times.

● Financial Administration: Collected financial documentation, set up and maintained client accounts, and efficiently processed rental invoices. Key Skills

● Strong supply chain and logistics management

● Process optimization and efficiency improvement

● Financial documentation and account management

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