Customer Service & Dispatch Sales Professional
Resume:
Patricia Henderson
San Antonio, TX *****
***.****@*****.***
Authorized to work in the US for any employer
Work Experience
Spectrum Sales Representative
Spectrum Communications-San Antonio, TX
April 2025 to September 2025
Residential sales activation and customer service representative . Alarm Dispatcher
UNITED CENTRAL CONTROL-San Antonio, TX
September 2024 to January 2025
Respond to emergency alarms
Be a lifeline to customers
Dispatch the authorities (PD/FD/MD)
Answer in-bound phone calls
Resolve customer issues or concerns
Home Depot Cashier
The Home Depot-San Antonio, TX
May 2024 to August 2024
cashier return items and pick up equipment
Customer Service Representative
QTC Management Inc. - A Leidos Co.-San Antonio, TX September 2023 to March 2024
Hired thru Addison Group Houston,TX.
Customer Service Rep
For Veterans Administration Claims scheduling Dr appointments, directions, and questions regarding transportation, also transportation pickups for handicapped veterans, Customer Service Representative 3
CVS Caremark PBM 6950 Alamo Downs-San Antonio, TX
September 2020 to November 2022
Pharmacy Benets Manager . Full Time assisting members with their pharmacy benet plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will oer the solutions needed to help simplify their health care experience. Pa Aetna, cvs commercial,FEP, bcbs,ingenious RX, federal, govt health plans Student Service Representative- Alamo Colleges Admissions, and Financial Aid Goodwill Industries-San Antonio, TX
September 2019 to March 2020
Customer Service- for Alamo Colleges, Admissions and Financial Aid student services representative, enrollment, email, class schedules, recording, admissions, nancial aid, helping students with navigating through their college experience.
Customer Service Representative
Conduent-San Antonio, TX
February 2019 to October 2019
Customer Service inbound calls approx 80 / 140 calls per day for state benet programs/ also some retirement programs Go Delta, Fire
Fighter benet program/ OK tax refund ebt, dhs,and child support, wic, Go Program debit cards, and Eppi debit cards/ Programs for up to 48 states.
Customer Service Representative
One Touch Direct-San Antonio, TX
February 2018 to February 2019
AT&T Mobility Agent .billing information, de - escalating calls, sales of AT&T mobility dept cell phones, tablets, data plans, Direct TV. DTV Now, AT&T Watch TV, Verse Cable, payment arrangements, collections, payments, technical support and sales.
https://profile.indeed.com/resume 2/5
7/1/24, 1:06 AM My Indeed Profile
CSR 3
Education
Medical Coding & Billing Certicate (Continuing Education Certificate) San Antonio College-San Antonio, TX
High School Diploma High School Diploma
Louis D Brandeis High School-New York, NY
June 1973 to June 1973
Upper secondary education
Some college
Skills
Safe work practices Laundry Electronic health records (EHR) management Record keeping Banking product expertise Dispatching Management Grammar Experience Medical scheduling Google Docs Google Sheets Quality standards in production Medical terminology Microsoft Outlook Safety standards in production Analysis skills Attention to detail Mobile devices Order entry Order processing Industrial equipment Financial sales Typing Appointment scheduling EMR systems CRM system proficiency Computer operation Android Maintaining patient confidentiality Microsoft Word Customer support specialist experience Productivity software Closing sales Call center agent experience 10 key typing Windows VPN Sales negotiation Brand awareness LAN Plumbing Medicare Computer literacy Multitasking Loan servicing Google Calendar Medical office experience Customer inquiry handling Interpersonal skills Ethernet Technical Proficiency Certifications and Licenses
Private Security License
September 2024 to September 2025
Private Security License
Driver's License
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