Customer Service & Administrative Support Specialist

WINIFRED KINANDA

Castro Valley, CA 510-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented customer service professional with experience managing time-sensitive requests, reviewing digital information, maintaining organized records, and communicating clearly with customers. Skilled at following written instructions, identifying missing or incorrect details, protecting confidential information, and completing independent computer-based tasks accurately and on schedule.

CORE SKILLS

Data Entry & Record Updates Data Review & Error Correction Customer Service Digital File Organization

Microsoft Office Google Workspace Email Communication Confidentiality Time Management

Written Instructions Problem Resolution Remote Work Readiness Attention to Detail

PROFESSIONAL EXPERIENCE

Independent Contractor - Customer Service & Administrative Support

2023 - Present

California

Respond to customer questions and provide clear, professional assistance through app-based and digital communication channels.

Enter, review, and update customer, trip, payment, and service information in digital platforms while maintaining accuracy.

Check submitted information for missing or incorrect details and make appropriate corrections before completing requests.

Maintain organized electronic records, receipts, schedules, and transaction details for accurate tracking and follow-up.

Resolve routine customer concerns, request clarification when needed, and communicate status updates in a timely manner.

Handle personal and customer information discreetly while following platform procedures and confidentiality expectations.

Prioritize multiple assignments independently and consistently complete time-sensitive tasks within required deadlines.

RELEVANT STRENGTHS

Accurate documentation: Carefully records information and reviews entries before submission.

Organization: Maintains clear digital files and retrieves information efficiently when needed.

Reliability: Works independently, follows established procedures, and completes routine tasks consistently.

Communication: Asks focused questions when instructions or submitted information require clarification.

EDUCATION

Licensed Vocational Nursing Program

01/2025 - Present

Gurnick Academy of Medical Arts Concord, CA

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