Customer Service Representative and Support

AERIAL

ISAIAH

Customer Service Professional

557-***-**** *****.*********@*****.***

**** ****** **, **. ***** mo 63136

A confident and goal-oriented customer service professional specializing in customer satisfaction. Seeking a position in a reputable company where a passion for helping people can thrive. Experience

CSR (Medicaid)

Automated Health Systems Saint Louis Mo October 2022 — January 2025 Addressed a high volume of customer inquiries daily, utilizing strong communication skills and a comprehensive understanding of healthcare systems to provide accurate and helpful information. Demonstrated exceptional empathy and patience when assisting individuals with complex healthcare issues, ensuring a positive and supportive experience.

Proficiently navigated multiple computer systems and databases to access and update customer information, ensuring data accuracy and compliance with privacy regulations. Meticulously documented all customer interactions and case details, maintaining thorough records and contributing to efficient case management processes. CSR (WFH)

Sitel Tennessee May 2021 — May 2022

Answered questions about Apple products.

Troubleshooted technical issues.

Enrolled members in the program.

Responsible for the setup, troubleshooting, and breakdown of events requiring technical support. Supported over 100 events annually, ranging from small gatherings to large events with thousands of participants and prestigious guests.

Home Health Aide

New Beginnings CDS St Louis Mo 03/2023 — 12/2023 Skillfully assisted clients with daily living activities, fostering independence and enhancing their overall quality of life.

Pharmacy Tech

Walgreens St Louis, Mo December 2020 — February 2021 Prepared medications for patients.

Received and verified prescriptions.

Priced and filled prescriptions with pharmacist approval. Completed patient paperwork related to prescription fulfillment. Assisted with insurance claim processing.

Stocked and priced medications in inventory.

Ensured drug availability by delivering medications to patients or facilities. Maintained pharmacy employee and patient safety by adhering to infection control procedures, policies, and regulations.

Teacher Assistant

Early Explorers Child Development Wellston, Mo May 2017 — May 2018 Promoted positive behaviors using positive reinforcement methods. Maintained daily records of children's activities, behaviors, meals, and naps. Created and implemented developmentally appropriate curriculum that addressed all learning styles. Office Clerk

St. Louis Job Corps St Louis, Mo August 2016 — March 2018 Performed basic general office work.

Copied, faxed, scanned, processed invoices, and answered multi-line phones. Running errands.

Education

Saint Louis Job Corps, July 2016 — April 2018

GED And Office Administration

Obtained a GED and certification in Office Administration. Demonstrated dedication to education by obtaining a GED, showcasing perseverance and commitment to self-improvement.

Completed Office Administration certification, indicating a foundational understanding of administrative practices and office management principles.

Possess excellent communication skills, crucial for effective interaction with colleagues and clients. Exhibit a proactive approach to problem-solving and process improvement through ongoing education and skill development.

Skills

Customer Service Typing Communication Skills

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