Travel Coordinator and Customer Service Leader

BW

Belinda Wise

Jay Fl ***** 850-***-****

***************@*****.***

Summary:

Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.Seasoned Lead Customer Service Agent with background in high-volume customer service environments. Proven experience managing diverse teams, resolving complex customer inquiries, and fostering client relationships to boost loyalty. Strengths include problem-solving skills, team leadership abilities, and clear communication style. Previous work has resulted in improved operational efficiency and increased overall customer satisfaction. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Skills:

● First Aid Training Baggage Handling

● Cash Handling Data Entry

● Payment Processing Computer Reservation Software

● Documentation and Reporting Detail Oriented

● ProblemSolving Emergency Procedures

● Sales and Upselling Experience Passenger Assistance

● Disability Assistance Security Awareness

● Cultural Sensitivity Strong Work Ethic

Employment History:

Gate Agent Silver Airways

Pensacola Florida Nov 2023-Aug 2024

● Processed payments for tickets, baggage fees, and other services.

● Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.

● Verified identification of travelers before allowing them to board the plane.

● Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.

● Greeted customers in a friendly and professional manner.

● Provided assistance with ticketing, baggage handling, and boarding procedures.

● Assigned seating to passengers based on availability and preferences. Rural Mail Carrier United States Post Office

Pace, Florida Mar 2022 - Aug 2023

● Inspected postal vehicles for defects prior to operation.

● Delivered mail and packages to rural residences, businesses, and post office boxes.

● Organized mail for delivery in a timely manner according to established routes and schedules.

● Maintained accurate records of daily deliveries. Front Office Coordinator Panhandle Vascular Surgical Specialists

Pensacola, FL Nov 2019 - Dec 2021

● Greeted customers warmly and made them feel welcome.

● Maintained an organized reception area and ensured that all guests were attended to promptly.

● Performed data entry into computer systems to maintain accurate records of customer information.

● Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

● Ordered stock and supplies for office and surgical teams.

● Maintained schedules for employees and staff.

Housekeeper Maid for You Home Cleaning Service

Jay, FL May 2015 - Mar 2019

● Swept and mopped floors,vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

● Cleaned bathrooms, including toilets, tubs, showers and sinks.

● Changed bed linens and towels, tidied up rooms.

Kitchen Manager Golden Corral Buffet and Grill

Fort Walton Beach, FL May 2012 - Nov 2015

● Trained new kitchen staff on proper food handling techniques and safety regulations.

● Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.

● Maintained accurate records of food costs, labor costs, waste management and other related expenses.

Lead Customer Service Agent American Airlines

Pensacola, FL Jul 2001 - Jul 2011

● Provided excellent customer service to customers by responding promptly and efficiently to inquiries, complaints and requests.

● Developed relationships with customers to ensure repeat business and customer satisfaction.

● Resolved customer issues in a timely manner, escalating more complex matters to supervisors when necessary.

● Maintained a 97% on time departure rate.

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