Office Manager & Administrative Program Lead

GINA LICAVOLI

Chicago, IL 773-***-**** ********@*****.***

Summary of Qualifications

A well-qualified, enthusiastic, and eclectic office management and administrative support professional with advanced skills in project and program leadership, technology, and communication. Brings more than 15 years of comprehensive experience earned across a variety of organizations with a record of consistently meeting operational and project deadlines, and a reputation of delivering high quality outcomes by employing advanced organization, communication, technical, and people skills, as both a team leader and team member. Adept at training and developing team members.

Core Competencies

Staff Training & Development

Initiative & Creativity

Adaptability & Resilience

Budgeting

Communication

Customer Service

Multitasking & Organization

Administrative Support

Office Management

Attention to Detail

Networking

Issue Resolution

Professional Experience

Coler Chiropractic Center Chicago, IL

Clinical Office Manager 04/2022 to Current

Oversee patient scheduling insurance billing

AIRBNB Chicago, IL 01/2019 to Current

Self-employed

Responsible for maintaining the reservations calendar, processing payments, and the property’s cleaning/upkeep.

Determine/coordinate property repairs prior to listing, procure necessary items for the property, set up a lockbox, and create a house manual.

Develop creative listings that include property descriptions; take/upload pictures; and determine and set nightly prices.

Interact with guests to address questions and to help in coordinating arrivals and departures.

Manage the reservation calendar and accept or decline reservations.

Welcome guests and convey information about the local area by providing maps and lists of entertainment/ activities.

Write guest reviews; restock essential supplies.

Oversee all aspects of property taxes and insurance.

UNIVERSITY OF ILLINOIS, OPHTHALMOLOGY DEPARTMENT Chicago, IL 08/2012 to 09/2018

Administrative Assistant

Provided administrative supervision and support for daily activities within the Department of Ophthalmology; interacted with supervisors/directors by providing information by telephone, email, in writing, or in person; and reporting and documenting clinical activities daily/clinics (supervising, filing, and recording), credentialing (managing, hiring, and training), and billing (recording and submitting).

Helped coordinate/develop clinical policies, goals, objectives, and budget forecasting.

Supervised staff and student workers, evaluated staffing needs/requirements, and ensured all needs of the clinical department were met and completed.

Wrote job descriptions for staff positions and helped oversee personal criteria and advised on hiring needs.

Created approved clinic staff schedules and weekly timecard submissions; organized/submitted annual performance paperwork; and established, created, and maintained constructive and interpersonal relationships.

Owned the retention and privacy of operational reports and records, and coordinated the production of administrative reports, budgeting (expenses), personal, and accounting.

Responsible for analyzing/reviewing operating procedures for activities and sponsored projects.

Crafted staffing calendars, organized department procedures, documented supply order reports, and created budget reports; organized surgical procedure schedules and surgical calendars; and documented/processed paperwork; and collected payments.

M.L. COLLETTI INSURANCE AGENCY Chicago, IL 06/2007 to 08/2012

Administrative/CSR

Held multiple roles including as Office Manager, Licensed Insurance Producer, and CSR.

Helped develop CSRs through training, supervision, and the implementation of procedures; hired staff to perform activities, such as selling/writing insurance, processing insurance claims, and underwriting; and interpreted, implemented, and enforced company policies.

Served as the Lead Trainer/Consultant for the team on a new Epic data computer system.

Consistently implemented and maintained confidentiality policies for all client information and records.

Formulated new strategies for receiving/inputting client data to foster accuracy in generating monthly/weekly reports.

Implemented and advised on biannual agency staff meetings to inform, exchange ideas on generating clients, and reviewing updated insurance policies and procedures.

Local POC and liaison between agencies, the sales team, personnel, and clients.

Synchronized mandated licensing classes and training seminars, and organized the Agency’s Insurance Fair Expos, 2009.

PREVIOUS EXPERIENCE:

Front Office Administrator, Unique Furniture, Chicago, IL

Center Coordinator, University of Chicago, Chicago, IL

Education

Bachelor of Business Management University of Phoenix, IL

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