Housekeeping Supervisor and Guest Relations Leader
Resume:
Maria Magaña
PHOENIX, AZ *****
480-***-**** - **********@*****.***
Professional Summary
Results-driven Housekeeping Leader specialized in guest relations and customer service. Resolved complaints efficiently while upholding cleanliness standards and leading teams to deliver high-quality outcomes. Fostered teamwork and developed innovative solutions to meet diverse business goals, demonstrating strong communication and strategic thinking skills.
Skills
• Quality control • Guest relations
• Task assignment • Cleaning techniques
• Staff scheduling • Inventory management
• Customer service orientation • Client relations
Work History
05/2024 to 08/2025 Housekeeping Supervisor
Travli – Scottsdale, AZ
Supervised daily housekeeping operations, ensuring high cleanliness standards across all guest areas.
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Implemented quality control measures to enhance service delivery and guest satisfaction.
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• Trained and mentored new staff on cleaning protocols and safety regulations. Coordinated inventory management of cleaning supplies and equipment for efficiency.
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Resolved guest complaints promptly, maintaining a focus on excellent customer service.
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01/2015 to 08/2025 Property Management Assistant
Marbellas Srvices – Phoenix, AZ
Coordinated tenant communications, resolving inquiries and maintaining positive relationships.
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Assisted in property inspections, identifying maintenance needs and ensuring compliance with safety standards.
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Managed lease documentation, ensuring accuracy and timely processing of tenant applications.
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Organized vendor services for maintenance tasks, enhancing responsiveness to property management needs.
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Trained new staff on administrative procedures, fostering a collaborative team environment and operational consistency.
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Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
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Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
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Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
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Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
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06/2012 to 03/2018 Housekeeping Manager
Bookmyvacay – Scottsdale, AZ
Oversaw daily operations of housekeeping team to ensure cleanliness standards met across properties.
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• Implemented training programs to enhance staff efficiency and service quality. Developed and enforced standard operating procedures for housekeeping tasks to improve consistency.
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Coordinated inventory management of cleaning supplies, ensuring availability for all housekeeping needs.
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Conducted regular inspections of guest rooms and public areas to maintain high cleanliness standards.
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Managed scheduling and staffing to optimize workforce performance and guest satisfaction levels.
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10/2010 to 05/2012 Receptionist
Insurance Agent – Phoenix, AZ
Managed front desk operations, ensuring efficient client interactions and appointment scheduling.
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Coordinated communication between clients and insurance agents to facilitate timely responses.
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Assisted in processing insurance claims, improving turnaround time for client approvals.
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Maintained organized filing systems for client records, enhancing data retrieval efficiency.
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03/2008 to 06/2011 Costumer Service
Sprint – Phoenix, AZ
Delivered exceptional customer service, addressing concerns and resolving issues promptly.
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• Facilitated office administration and customer service to the general public.
• Worked with customer service representatives to handle escalated customer issues.
• Facilitated office administration and customer service to general public. Education
No Degree: Real Estate
Maricopa Community Colleges, Paradise Valley Community College - Phoenix, AZ 05/2014 No Degree: Nursing
Gatwway Community College - Phoenix,AZ
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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