Call Center Agent & Sales Representative

REFERENCE

CONTACT

SKILLS

LANGUAGES

093********

***********.**@*****.***

St, Agatha Macabling Sta,

Rosa Laguna

096********

*****.*****@*****.***

Johnmark Monsalve

Phone:

Email :

Civil Engineer

Verbal and Written

Proficiency

Data Entry and Management

Teamwork

Time Management

Leadership

Effective Communication

Critical Thinking

Basic Technical Knowledge

English (Fluent)

Tagalog(Fluent)

IVY LUZADA CORNELIO

CALL CENTER AGENT

WORK EXPERIENCE

EDUCATION

PROFILE

To work in competetive environment to showcase my skills and effort to learn and familiarized myself in varied field to comprehend my potential that can add to growth to company Im attending with inspiring potential. IQOR Sta. Rosa 2026 - PRESENT

Customer Service Representative

2022 - 2023

Concentrix Alabang

Sales Representative

VmPowered Inc 2021 - 2022

Sales Representative

• Handle Inbound and Outbound Calls

• Handle escalated complaints, technical problems, or requests that require specialized knowledge or policy flexibility.

• Analyze customer requirements to recommend suitable products/services that align with their goals or challenges.

• Negotiate terms, prepare proposals or quotes, and finalize sales transactions.

• Guide customers through the mortgage application process, collect necessary documents, and verify information.

• Respond to calls, emails, or messages about loan terms, interest rates, payments, escrow accounts, and application statuses.

Bachelor of Science Computer Science 2021 - 2022

Citi Global College

Bagacay National High School 2017 - 2019

Senior High Graduate

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