Customer-Focused Vacation Strategist Candidate

Customer-focused professional with experience in remote customer service, healthcare, education, and independent business operations. Skilled in customer communication, problem-solving, documentation, data entry, multitasking, and handling confidential information. Strong communicator who provides empathetic support while following procedures and maintaining accuracy. Currently pursuing a B.A. in Communications at Southern New Hampshire University. Customer Service • Communication • Problem Solving • Data Entry • Documentation • Active Listening • Account Support • Confidentiality • Multitasking • Time Management • Microsoft Word • Excel • PowerPoint • Team Collaboration

Jen Cleaning Services - Houston, TX

PA (personal assistant TEMP hire June -August 2026 Assist with daily administrative and personal tasks while keeping schedules, information, and priorities organized. Communicate professionally with clients, service providers, and other contacts as needed. Manage multiple responsibilities, prioritize tasks, and provide dependable support in a fast-paced environment. Handle information with discretion while maintaining professionalism and confidentiality. CHAMPIONS / KIPP LEGACY CHARTER SCHOOL — Houston, TX Student Support & Classroom Coordinator Jul 2023 – May 2026 Supported students and communicated with families, teachers, and staff to address questions, concerns, and individual needs. Maintained accurate student records, attendance, and required documentation while managing multiple priorities. Followed confidentiality requirements and school procedures while providing professional, empathetic support. VXI GLOBAL SOLUTIONS — Remote

Remote Customer Service Representative Dec 2021 – Apr 2023 Assisted customers remotely, resolved questions and concerns, and provided accurate information through phone and digital communication.

Updated customer accounts, documented interactions, and maintained accurate records using computer systems. Protected confidential information while following company procedures and maintaining professionalism in a high-volume environment.

CVS HEALTHCARE — Remote

Remote Customer Service Representative 2019 – 2020 Assisted customers with questions and service concerns while providing accurate, professional, and empathetic support. Verified customer information, updated records, documented interactions, and followed established procedures. Managed multiple customer needs while maintaining accuracy, productivity, and confidentiality. MD ANDERSON CANCER CENTER — Houston, TX

Hospital Environmental Services / Janitorial Associate 2016 – 2019 Maintained clean and sanitary patient-care areas while following hospital safety and infection-control procedures. Worked professionally around patients, families, physicians, nurses, and hospital staff while respecting patient privacy. Responded to requests, communicated with staff, and managed changing priorities in a healthcare environment. Southern New Hampshire University — B.A.

Communications, Expected 2029

Founder and Operator Online Shop Owner &

Reseller Herbal Business Owner Podcast Creator

& Host

Managed customer service, orders, inventory,

marketing, content creation, and daily business

operations while developing strong

communication and organizational skills.

PROFESSIONAL SUMMARY :

713-***-**** // *************@*****.***

Houston, Texas 77078

Jakala Doyle

PROFESSIONAL EXPERIENCE

EDUCATION ACHIEVEMENTS

CORE SKILLS:

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