Customer Service Representative Administrative Support Remote

Tracy Royce

Paducah, KY ***** +1-270-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Dependable and customer-focused professional with experience in fast-paced restaurant, retail, and janitorial environments. Strong background in face-to-face customer service, cash handling, order accuracy, communication, and maintaining a clean and organized workplace. Currently pursuing a Human Services degree online through Southern New Hampshire University, with previous college coursework in counseling, psychology, addiction studies, and human services. Known for reliability, patience, attention to detail, and a willingness to learn new systems and procedures.

PROFESSIONAL EXPERIENCE

Janitorial Worker Via Services

Paducah, KY December 2022 – Present

• Maintain clean, sanitary, and organized offices and transportation facilities, including Marquette and other boat transportation buildings.

• Perform vacuuming, mopping, window washing, trash removal, and general cleaning duties while following established procedures.

• Work independently and manage assigned responsibilities in a timely and dependable manner.

• Pay close attention to detail to maintain a safe, professional environment. Server / Waiter Waffle House

Paducah, KY December 2020 – August 2022

• Provided friendly, attentive customer service in a busy restaurant environment while managing multiple guest needs.

• Accurately took and called orders, communicated with customers and kitchen staff, and helped ensure orders were correct and timely.

• Handled cash transactions and payments accurately while maintaining professionalism with customers.

• Responded to customer questions and concerns with patience and a service-oriented attitude.

• Maintained clean and organized work areas and completed closing and cleaning duties as assigned. Cashier / Customer Service Fleet Travel Center

Slidell, LA April 2005 – August 2007

• Greeted customers and provided friendly, efficient service in a busy retail environment.

• Processed customer payments accurately using the cash register and point-of-sale system.

• Answered customer questions, assisted with requests, and maintained a professional attitude.

• Helped maintain clean and organized customer and work areas and consistently reported to work on time. EDUCATION

Human Services — Currently Enrolled

Southern New Hampshire University (SNHU) Online May 2026 – Present Currently pursuing a degree in Human Services. Coursework is developing skills in communication, organization, time management, critical thinking, and working effectively with people. Counseling — Coursework Completed

Grand Canyon University Online August 2023 – March 2026 Completed college coursework focused on counseling, psychology, addiction theory, prevention and treatment approaches, counseling techniques, ethics, communication, and supporting individuals in recovery. CORE SKILLS

Customer Service Face-to-Face Customer Interaction Communication Conflict Resolution Cash Handling POS / Cash Register Order Accuracy Hospitality Typing

Computer Skills Attention to Detail Organization

Cleaning / Janitorial Time Management Independent Work Addiction Counseling Coursework

Contact this candidate