Spanish Interpreter & Customer Service Professional

MICHELLE URENA

The Bronx, NY *****

646-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Friendly, dependable, and customer-focused professional with experience in customer service, retail sales, cash handling, and bilingual communication. Fluent in English and Spanish with strong interpersonal and organizational skills. Passionate about providing exceptional customer service, creating welcoming experiences, and building positive relationships with customers. Quick learner with the ability to multitask and thrive in fast-paced environments.

SKILLS

●Customer Service

●Front Desk & Reception Support

●Cash Handling & POS Systems

●Sales & Upselling

●Bilingual (English & Spanish)

●Professional Communication

●Data Entry

●Time Management

●Problem Solving

●Teamwork

●Microsoft Office

●Organization & Multitasking

PROFESSIONAL EXPERIENCE

Lori’s Gifts – Sales Associate (Part-Time)

November 2025 – Present

●Greet customers and provide a friendly, welcoming shopping experience.

●Assist customers with product selection and recommendations.

●Process cash, credit, and mobile payments accurately using the POS system.

●Handle returns, exchanges, and customer concerns professionally.

●Promote rewards programs and current store promotions.

●Restock merchandise and maintain organized product displays.

●Work collaboratively with team members to achieve sales and customer service goals.

Board of Elections in the City of New York – Spanish Interpreter

November 2023 – Present

●Assist Spanish-speaking voters throughout the voting process.

●Interpret conversations between election staff and voters accurately.

●Explain ballots, voting machines, and election procedures.

●Assist with voter check-in and communication.

●Maintain professionalism, confidentiality, and neutrality at all times.

Broadway Liquor and Wine – Cashier

June 2025 – November 2025

●Processed customer purchases efficiently and accurately.

●Maintained an accurate cash drawer throughout each shift.

●Assisted customers with product recommendations and questions.

●Delivered excellent customer service in a fast-paced retail environment.

MetroPCS – Sales Associate

November 2021 – March 2023

●Assisted customers with mobile devices, service plans, and accessories.

●Activated phones and SIM cards.

●Processed billing, payments, and account transactions.

●Managed inventory and maintained organized product displays.

●Built strong customer relationships through exceptional service.

EDUCATION

Bronx Community College

Associate Degree in Criminal Justice

George Washington High School

High School Diploma

LANGUAGES

●English

●Spanish (Fluent)

REFERENCES

Available upon request.

Contact this candidate