Administrative Support & Customer Service

Ameen Fahmawi

Buford, GA • 943-***-**** • **************@*****.***

SUMMARY

Detail-oriented administrative professional with hands-on experience supporting Gwinnett County government offices, combined with a Computer Science background and strong customer service skills. Comfortable working in Windows-based systems and integrated applications, entering and maintaining accurate records, and communicating clearly and courteously with the public, staff, and administration. Bilingual in English and Arabic, with a proven ability to maintain confidentiality and follow detailed procedures accurately.

SKILLS

●Data Entry & Records Management — automated systems, documentation review, database accuracy

●Microsoft 365 & Windows Environment — strong computer literacy across integrated applications

●Customer & Public Communication — clear, courteous, professional in person, phone, and written English

●Confidentiality & Compliance — handling sensitive records, following established procedures

●Bilingual — English and Arabic

●Administrative Support — scheduling, filing, correspondence, front-office operations

●Time Management & Organization — supervising and leadership experience, follows instructions accurately

EXPERIENCE

Electronics Associate 07/2023 – 05/2024

Walmart • Cumming, GA

●Assisted customers in selecting products based on their needs, product specifications, and applicable regulations

●Advised customers on proper product usage and provided ongoing technical support

●Maintained accurate customer records using automated systems

Retail Sales Associate / Administration 01/2022 – 07/2023

Metro by T-Mobile • Alpharetta, GA

●Provided exceptional customer service by greeting and assisting customers and addressing their inquiries and concerns

●Handled administrative work in support of daily store operations

●Resolved challenging customer issues, turning negative experiences into positive outcomes and maintaining customer loyalty

Warehouse Associate 02/2021 – 01/2022

Amazon Warehouse

●Helped implement a new warehouse management system that increased efficiency and reduced errors by 10%

●Maintained a clean, orderly work environment, contributing to an 85% employee satisfaction rating

●Worked as part of a 25-person team, including 2 supervisors and 22 associates, to manage daily operations

Administrative Specialist 11/2020 – 02/2021

Gwinnett County • Lawrenceville, GA

●Provided administrative support to ensure the efficient operation of a Gwinnett County office

●Answered phone calls, scheduled meetings, and supported visitors in a professional, courteous manner

●Performed daily administrative duties including filing, typing, copying, binding, and scanning records with strict attention to accuracy

EDUCATION

Computer Science

Georgia Gwinnett College • Lawrenceville, GA

High School Diploma

Lanier High School • Sugar Hill, GA

LANGUAGES

English, Arabic

CERTIFICATES

●Google Certificates: Foundations of Cybersecurity, Manage Security Risks, Networks and Network Security

●Google Certificates: Tools of the Trade (Linux and SQL), Assets/Threats/Vulnerabilities, Certified Cybersecurity

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