Senior Technical Program Manager (PMP/CSM)

* * * * *

POOJA M. KHUNGER, PMP, CSM CSSGB

S E N I O R T E C H N I C A L P R O G R AM M A N A G E R Livermore, CA *****.*****@*****.*** 408-***-**** LinkedIn Profile PROGRAM MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AGILE DELIVERY MANAGEMENT DIGITAL TRANSFORMATION

Results-driven technology leader with global experience in Enterprise Business Application delivery (Design, Development, Solutions, and Service Delivery), Products, Web applications, and Cloud Implementation/Migrations. Proven track record of executing large-scale programs while leading diverse, cross-functional, geographically dispersed teams. SME knowledge in custom applications development, with a focus on strategic business solutions and successful technology implementations. Strong change agent highly skilled in partnering with executives to introduce digital practice, including capacity planning, technology roadmap, and workforce development for enhanced operational efficiency. Won the prestigious Business President Award for Business Applications Support, along with other numerous recognitions as an exemplary performer.

CORE EXPERTISE

Consulting Engagement Leadership Enterprise Program Management Retail & Consumer Goods Executive Stakeholder Management Customer Relationship Management Program Governance Strategic Planning Agile Delivery Cross-Functional Leadership Global Program Delivery Budget Management Risk, Issue & Dependency Management Vendor & Partner Management Presales & RFP Support Solution Scoping Cloud & AI Transformation

Azure Adoption Business Process Transformation Change Management Continuous Improvement Operational Excellence Business Case & TCO Analysis Team Coaching & Mentoring TECHNICAL PROFICIENCIES

Project Management /CollaborationTools Jira Azure DevOps Confluence Microsoft Project Smartsheet Microsoft Teams Slack

Enterprise Technologies: Microsoft Azure DevOps Microsoft 365 Microsoft 365 SharePoint Salesforce Workday SQL Server Oracle

Methodologies: Agile Scrum Kanban SDLC Waterfall SAFe AI Tools: Azure OpenAI Microsoft Copilot Claude ChatGPT PROFESSIONAL EXPERIENCE

WALMART GLOBAL TECH (On contract through Microsoft) Apr 2025 –Apr 2026 Senior Technical Program Manager

Key Highlights: Retail Industry Market Intelligence Digital Transformation AI/ML Cloud Enterprise Technology Azure DevOps

As a key contributor in the Program Management team for MINT, the following were my key responsibilities:

Drive the development and execution of complex, cross-functional market intelligence platforms and solutions, delivering results under demanding deadlines.

Analyze Business impact by defining, tracking, and reporting on key performance indicators (KPIs) and metrics that measure milestone success and translate progress toward business goals.

Collaborate as a strategic partner to Product, Engineering, and Data Science leaders, translating complex analytics and stakeholder needs into clear, technical requirements and actionable roadmaps.

Spearhead process improvements and establish best practices in program governance and execution using agile methodologies (scrum/kanban), which resulted in a 15% increase in team productivity or reduced cycle time.

Drive strategic planning rhythms and quarterly business reviews, creating executive-level dashboards to influence senior leadership decisions and secure buy-in for new initiatives.

Lead high-stakes evaluations and technical assessments for new technologies (e.g., AI/ML models or cloud solutions), making data-driven "build vs. Buy" recommendations that optimized total cost of ownership

Ensuring Data Freshness vs. Compute Cost: The constant trade-off in market intelligence systems.

Lead high-stakes evaluations like building purpose-specific AI-agents for highly specific retail tasks, around market intelligence, merchants, competitors, customers, retail trends and orchestrate those agents into larger workflows

Mitigate program risks and manage dependencies proactively across geographically dispersed engineering teams, ensuring clear communication and timely resolution of blockers. 2 P a g e

VIEWTOFEED.ORG Nov 2023 –Mar 2025

Technical Program Manager & Digital Strategist

Conceptualized and established a digital social enterprise aimed at implementing a digital movement that leverages views from people on social media platforms to earn revenue and donate to feed people in need.by empowering communities and enhancing access to resources.

Led strategy development and implemented digital tools to drive engagement, streamline operations, and maximize impact.

Oversaw end-to-end project management, including conceptualization, platform development, and user outreach

Collaborated with various stakeholders and drafted the website design and various interfaces

Monitored and evaluated the impact of programs, using data-driven insights to optimize future initiatives. CAPGEMINI, Santa Clara, CA May 2021 – Oct 2023

Senior Project Manager

Strategically planned and coordinated new initiatives and product releases in collaboration with Customer’s Program Management team and managers in Engineering and R&D services. Led a globally distributed staff of 30+ Engineers/Architects, Project Managers, and client teams to achieve product release goals and objectives.

Managed budgets, identified requirements from cross-functional teams/vendors, and ensured adherence to business objectives. Mitigated risks and seized opportunities across multiple projects, collaborating with other program managers.

Analyzed and reported on program risks, maintaining stakeholder transparency and confidence. Conducted process mapping, facilitated stakeholder meetings, and drove change management efforts.

Engaged with Product owners to set timelines, facilitate effective communication, and maintain Product backlog. Steered the development team in task allocation, obstacle removal, and progress tracking, meeting all sprint goals.

Hosted daily stand-ups (Scrum) and retrospective meetings, fostering team collaboration and continuous improvement. Briefed Product Managers and stakeholders on team progress and milestones.

Key Accomplishment #1: Managed a diverse 30-member Customer team across different geographies to resolve cohesion issues while enhancing efficiency, trust, and deliverable quality by implementing Agile methodologies. Deployed 5 major high-quality releases in 2 years with no escalations with technology platforms like Microsoft Azure DevOps and Microsoft Dynamics 365

Key Accomplishment #2: Revamped and streamlined technical components across distributed labs in multiple U.S. locations. Significantly reduced facility and resource costs and minimized delays by addressing technical issues. Decreased issue resolution time greatly due to the team’s compliance with established processes and patterns. CHEMOURS, India Jul 2015 – Jul 2020

Application Solutions & Service Delivery Leader

Managed and Led Programs involving large Applications portfolio for a prominent chemical manufacturing company. Managed engineering teams on a global scale. Spearheaded key strategic projects, translating business requirements into timely implementations. Led application migrations to Azure Cloud.

Led a seamless implementation and rollout of Workday by coordinating with the IT vendor, Workday teams, HR Policy owners, and IT management. Established HR processes and data migration for 9K employees worldwide. Migrated Business Applications and Servers to Azure Cloud, aligning with business/IT stakeholders and transitioning the data center from on-premise to cloud as part of a strategic digital transformation initiative.

Pioneered the pre-cursor program for Oracle Elimination, involving the migration of 50+ Oracle application databases. Liaised with Business Leaders, Application owners, IT Support vendors, and Database admins to migrate all applications to Azure with SQL Databases, cutting all license costs.

Played a pivotal role in the Corporate program focused on migrating data center operations from on-premise to cloud, optimizing the Cloud environment through the adoption of industry best practices. Transitioned multiple large on- premise applications to an SAA model and migrated numerous small sales applications to Salesforce.

Decommissioned legacy Microsoft Windows Servers, mitigated all risks, and managed Business Applications/Server migrations to Azure Cloud.

Conceptualized and implemented an Applications Health Monitoring program, enhancing scalability and robustness by configuring 40+ Business and Finance applications for health checks, automating issue monitoring & segregation.

Owned and managed Chemours Domains Portfolio, Public Domains Administration, Registration & Masking, coordinating with relevant teams for a smooth administration and security with Domain Registrars and Certificate authorities.

Key Accomplishment: Conducted in-depth analysis during the Spin-off to identify and rationalize business applications, optimizing a future roadmap based on usage, support, and maintenance costs. Partnered with Microsoft, Accenture, Infosys, and DuPont technical teams to reduce costs, emphasizing Application Rationalization. Led the transition of applications from Dupont to Chemours and onboarded new vendors while interfacing with businesses for 3 P a g e

requirements, design, development, and delivery. Led change management/control and configuration management processes for projects. Administered IT-SOX controls for Applications and Databases for successful Corporate Compliance campaigns.

DUPONT, Gurgaon, India Apr 2008 – Jun 2015

Excelled in various multifaceted roles during a 7-year tenure with a leading U.S. multinational chemical company. Acknowledged by senior leaders for top performance in Minimum Business Infrastructure projects. DuPont Danisco IT Integration Program Leader for Danisco Business (May 2013- Jun 2015)

Served as the IT Integration Leader for Danisco Business at DuPont, acting as the primary interface between IT and Danisco. Held oversight of the Applications Landscape Assessment and Integration of Danisco Applications portfolio with Dupont.

Led the integration of IT processes between Danisco and DuPont, including operations management and vendor onboarding for the integration of their applications landscape Applications Solutions & Service Delivery Leader (Apr 2010 – Apr 2013)

Championed the global implementation of SharePoint across DuPont, involving cloud and on-premise environments, design, workflows, and migration from Lotus Notes. Spearheaded cost reduction initiatives through Applications Rationalization during various M&A activities.

Played a key role in DuPont's Move to Microsoft project, including collaborating with Microsoft, Accenture, Infosys, and DuPont technical teams to architect/implement multiple SharePoint environments, enterprise search, and customer collaboration tools.

Microsoft Applications Team Lead (Apr 2008 – Mar 2010)

Liaised with Asia Pacific businesses to lead a 20+ member development team in creating custom business applications for various functions, including Logistics, Sourcing, Sales and Marketing, Distribution Management, HR/Payroll Operations, and Performance Management.

Managed vendor relationships and project requirements for RFPs, while overseeing the application support portfolio with vendors like TCS and Wipro to ensure high-quality delivery and implementation of business applications. ADDITIONAL EXPERIENCE

Microsoft Technology Team Lead Intrasphere Technologies (Deloitte), India

Led a .Net and SQL/Oracle Applications team in developing web applications for key clients using MS Office SharePoint Services, C#, ASP.Net, and SQL Server. Contributed to product development for Reval HedgeRx® under the "SaaS" model, delivering derivatives risk management solutions. Project Leader / Analyst / Software Developer Cressanda Solutions, India

Supervised a 25+ member team in the UK to enhance the flagship iServer product suite, transforming it into an enterprise-level Visio. Won the Customer Delight Award for product development excellence. Senior Systems Analyst & Developer FutureSoft, New Delhi, India

Performed as a Microsoft Certified Solutions Developer, pioneering the development of the web-based application Airtel Zingmail. Built a multi-user application for GE Capital, focusing on card transaction management for GE-SBI cardholders.

EDUCATION

Master of Business Administration (MBA) in Information Technology, All India Management Association (AIMA) New Delhi, India

Bachelor of Commerce (BCom) in Business Studies, University of Delhi New Delhi, India GNIIT Certificate in Software Technology & Systems Management, NIIT (National Institute of Information Technology)

New Delhi, India

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP), Project Management Institute

Certified Six Sigma Green Belt (CSSGB), ASQ

Certified ScrumMaster® (CSM®)

Generative AI for Business with MSFT Azure OpenAI, Great Learning

Generative AI for Project Managers: Project Management Institute

Contact this candidate