Customer Service & Data Entry Specialist
Resume:
Stephanie Vargas
Bronx, NY *****
***********@*****.***
Summary of Qualifications
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Able to work independently and in teams
• Able to multitask and work well under pressure
• Hard working, dependable, and loyal
• Very organized, quick and highly motivated
• Able to develop and implement effective action plans
• Bilingual English/Spanish Speaker
• Data entry skills
• Training Skills
• Remote Worker
Luxottica of America 01/22-04/26
Customer Service Representative/ Data Entry Remote,NY
● Answered incoming phone/chats/emails to process orders/troubleshoot or check status.
● Resolves customer complaints and troubleshoots issues via phone/chats/emails to determine the best path for resolution.
● Correctly documented customer interactions and tracked call types.
● Maintained support service levels and upholds Luxottica's Customer Service standards.
● Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability through phone/chat/emails.
● Handled phone/chats/emails for up to 99% of assigned shifts.
● Perform all other duties as assigned.
1-800-Flowers.com 04/01 – 12/21
Customer Service Representative/Data Entry Remote, NY
• Greeted customers when answering the phone/chat/emails for customer service issues .
• Described merchandise and explained use, operation, and care of merchandise to customers through phones/chat/emails. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
• Computed sales prices, total purchases and received and processed credit card payment.
• Answered questions regarding the store and its merchandise.
• Placed special orders or call other stores to find desired items Education
Miami Coral Park Miami, FL High School
Diploma Received
References Available Upon Request
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