Remote Email & Chat Support Representative
Resume:
Bonnie L Bosse
Oklahoma City, OK 73106
**********@*****.***
Remote Call Center Representative
Professional Summary
Customer-focused call center professional seeking remote-only opportunities. Experienced in inbound and outbound call center environments, payment support, collections follow-up, account documentation, and customer service. Skilled in communication, problem solving, data entry, account support, Microsoft Office, and handling customer questions with professionalism and attention to detail. Brings strong accuracy, confidentiality, and follow-through from an accounting education and years of experience working with capital assets.
Core Skills
Inbound and outbound customer service calls
Remote call center readiness
Professional phone etiquette
Customer issue resolution
Account information review and documentation
Data entry and record accuracy
Capital assets experience
Microsoft Excel, Word, and PowerPoint familiarity
Time management and independent work
Attention to detail and confidentiality
Professional Experience
Financial Analyst II Integris Health September 1995 – June 2026
Worked for many years with capital assets, supporting accurate records and detail-oriented asset tracking.
Used accounting knowledge to review information, maintain documentation, and support organized financial records.
Applied strong accuracy, confidentiality, and follow-through when working with asset-related information.
Used Microsoft Excel and Word to support recordkeeping, reporting, and office documentation.
Worked in billing office for mental health, job was to make insurance paid correctly, and to follow up with patients on their portion of the bill.
Call Center Representative Williams Sonoma June 2017 – June 2018
Handled customer calls in a call center environment while providing courteous, professional service.
Assisted customers with questions, requests, and account-related needs using clear communication and active listening.
Documented customer interactions accurately and followed company procedures to support timely resolution.
Maintained a calm, helpful approach while managing customer concerns and routine service inquiries.
Call Center Representative DialAmerica June 2014 – June 2017
Managed inbound and outbound calls while representing client services in a professional manner.
Provided information, answered questions, and helped customers navigate service options.
Entered and updated customer information with accuracy and attention to detail.
Balanced call quality, productivity, and customer satisfaction in a fast-paced environment.
Collection Specialist Joe Cooper Ford January 2013 – June 2014
Handled incoming customer calls to process payments and answer account-related questions in a professional manner.
Made outbound calls to customers regarding payments due and past-due balances while maintaining respectful communication.
Reviewed customer payment information, documented account updates, and supported accurate recordkeeping.
Processed loan applications and met with customers to explain the loan process, including payment amounts and due dates.
Used strong phone etiquette, attention to detail, and follow-through to support payment resolution and customer service.
Education
Associate Degree in Accounting
Technology Skills
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, data entry, digital records, and general office computer skills.
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