Senior Technical Implementation & Support Consultant

TODD A. KIMMEL

Cumming, GA *****

678-***-**** ********@*****.*** https://www.linkedin.com/in/todd-kimmel

SUMMARY

Dedicated Support Professional with over 18 years of experience providing high-level technical and administrative support within complex IT Operations. Analytical, detailed, and results-focused professional with an outstanding reputation for leveraging superior software implementation, technical and application support, problem-solving, customer service, quality assurance testing, and written/verbal communication skills to clients. Demonstrated ability to work productively and proactively in dynamic and fast-paced environments. Highly motivated self-starter who enjoys finding creative solutions to challenging problems. Consistently exceeded company goals, increasing customer satisfaction and product success.

SKILLS

Strata EPSi Healthcare Financial Decision support (Financial Analysis, Budget Manager, Reporting)

McKesson/Allscripts Paragon (Electronic Health Records; Revenue Cycle, Patient Accounting) and EC2000 (Claims Administrator - eBilling)

Microsoft Windows 10/11 operating systems, Microsoft Office suite, Office 365, Azure, Cloud, and Active Directory

SecureLink Remote Desktop, Slack, Bonusly; SalesForce and ServiceNow CRM systems

Microsoft SQL Server (data analysis/reporting) and SQL EventLog Analyzer monitoring

LAN/WAN, Ethernet, .NET, TCP/IP, FTP, HL7 Interface, Citrix, VPN, WebEx

EXPERIENCE

STRATA DECISION TECHNOLOGY (formerly ALLSCRIPTS)

Remote

Sr. Technical Implementation Consultant 11/2019 to 10/2023

Delivered end-to-end implementation, application guidance, and complex technical support for EPSi financial modules, serving both internal teams and external clients.

Partnered cross-functionally with Product Development, TechOps, Project Management, and Client Services to enforce quality standards and align software capabilities with client specifications.

Optimized system performance, setup, and data restoration using SQL Server (SSMS, SSRS, SSAS), IIS, and Microsoft enterprise stack tools.

Diagnosed and resolved high-priority outages, performance bottlenecks, and configuration issues via Salesforce ticketing, SecureLink Remote Desktop, Zoom, and WebEx.

ALLSCRIPTS (formerly MCKESSON CORPORATION)

Alpharetta, GA

Sr. Technical & Application Support Analyst 7/2004 to 11/2018

Diagnosed and resolved complex system configuration, product functionality, and interface issues, performing deep root-cause analysis to drive software bug fixes and maximize case deflection.

Delivered senior-level technical support to healthcare IT clients via phone, email, and web conference, strictly managing inbound tickets to ensure 100% compliance with SLAs.

Partnered directly with Product Development and third-party vendors to report critical defects, refine software designs, and resolve complex front- and back-end integration challenges.

Authored and maintained comprehensive troubleshooting documentation in the Knova knowledge base, expanding self-service resources for clients and internal teams.

Accelerated the onboarding of new support engineers through targeted training, structured mentoring, and technical skill-building initiatives.

Maintained high-level expertise in HIPAA compliance, healthcare IT regulations, and emerging product updates to deliver secure, accurate support.

EDUCATION

BACHELOR OF SCIENCE (B.S.): INDUSTRIAL MANAGEMENT

Georgia Southern University, Statesboro, GA

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