Technology Operations Specialist, Platform Compliance

Alexander Nasir Medley III

Technology Operations Specialist Cross-Functional Systems & Program Coordination

Los Angeles, CA • *****@********.*** • 619-***-**** • linkedin.com/in/alexander-nasir-medley-86386b3b1

SUMMARY

Technology-focused operations professional with 10+ years coordinating cross-functional teams, business systems, and process compliance in fast-moving, resource-constrained environments. Experienced partnering directly with engineering/development teams on platform operations, coordinating cloud-based collaboration and CRM tools (Google Workspace, Microsoft Teams, SharePoint), and owning technical documentation, onboarding, and compliance frameworks (data privacy, consumer protection, payment processing via Stripe Connect/REST APIs). Currently pursuing an M.S. in Information Technology Management (WGU) to formalize a systems administration and IT operations skill set. Certified ScrumMaster with a track record of translating technical initiatives into clear, adopted processes for non-technical stakeholders.

CORE COMPETENCIES

Cross-Functional IT & Business Systems Coordination • Technical Documentation & SOPs • Vendor & Platform Support • Compliance Frameworks (Data Privacy, Consumer Protection, TCPA) • Cloud Collaboration Tools (Google Workspace, Microsoft Teams, SharePoint) • CRM Systems & REST API Integrations • End-User Onboarding & Training • Agile / Scrum Execution (CSM) • Risk & Issue Management • Process Standardization • Stakeholder Communication

PROFESSIONAL EXPERIENCE

PixiKwik Inc. Co-Founder & COO

Los Angeles, CA • 2024 – Present

Own day-to-day technology operations for a live, multi-sided marketplace platform, coordinating directly with an offshore development team, payment infrastructure, and business systems.

●Serve as primary point of contact between business operations and the offshore engineering team — coordinating sprint cycles, backlog prioritization, release planning, and issue triage on a live production platform

●Own platform-adjacent compliance frameworks including SMS/TCPA regulatory requirements, vendor licensing verification, and California consumer protection standards; maintain documentation and evidence for ongoing compliance

●Support platform operations across payments (Stripe Connect) and CRM/vendor management systems, coordinating with developers to troubleshoot integration issues and escalate technical risk

●Build and maintain onboarding documentation, training materials, and communication plans that drive vendor and staff adoption of internal systems and tools during new market rollouts

●Build KPI tracking and reporting dashboards using Google Workspace and CRM tools, translating platform and vendor data into executive-facing reporting

Marcus Collins Xclusive Flower LLC Project Manager

Muskegon, MI • June 2023 – June 2024

Built program infrastructure and compliance/documentation systems from the ground up for a state-funded workforce program under direct government agency oversight.

●Built HR SOPs, payroll audit controls, and compliance documentation systems from zero, governing 90+ program participants

●Authored safety and compliance protocols and implemented QA-verified processes with structured approval workflows and audit controls

●Coordinated technology and process adoption across government agencies, workforce partners, and employers throughout program rollout

Omega Funding Group LLC West Coast Regional Project Manager / Operations Strategy Advisor

Las Vegas, NV • May 2016 – May 2019

Partnered directly with IT to translate operational problems into deployed reporting tools across a distributed 13-person team.

●Partnered with IT to define KPIs and build an analytics dashboard measuring solution impact — an engagement spanning problem diagnosis through delivered tooling

●Authored a company-wide Property Management Manual adopted as the standard operating and systems-use playbook across the region

●Managed and coached a team of 13 property managers, driving adoption of newly standardized tools and processes

ADDITIONAL EXPERIENCE

Westside Venture Group LLC Junior Real Estate Project Manager

Philadelphia, PA • Dec 2021 – Jun 2023

●Built KPI dashboards tracking client retention, revenue per client, and vendor expenses to measure operational effectiveness

EHS International Senior Project Technical Manager

Houston, TX • Oct 2019 – Dec 2021

●Managed and coordinated a team of 13 independent contractors on technical project documentation, ensuring on-time delivery

●Improved inter-departmental collaboration by using Microsoft Teams to create and share work plans, timelines, and presentations

Agilent Technologies Inc. Customer Order Management, Installation Team

Wilmington, DE • Oct 2019 – Jan 2020

●Introduced a Google Forms feedback process that increased customer feedback response by 56%, later adopted company-wide

W.G.E. LLC Marketing Development Director

Los Angeles, CA • May 2013 – Oct 2015

●Partnered with stakeholders to establish corporate policy on fiscal and ethical responsibility

CERTIFICATIONS

Certified ScrumMaster (CSM), Scrum Alliance

EDUCATION

Western Governors University — M.S. Information Technology Management

In progress — Anticipated graduation February 2027

Wheaton College — B.A. Economics

TECHNOLOGY & TOOLS

Google Workspace • Microsoft Teams • SharePoint • CRM Systems • REST APIs • Stripe Connect • Asana • Jira • Monday.com • Trello • Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables) • PowerPoint • Microsoft Project

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