IT Security Customer Support & Automation

Edward Turnmeyer

**********@*****.*** 703-***-**** in/edward-turnmeyer Orlando, FL 32819

PROFESSIONAL SUMMARY

IT and security operations professional with 17+ years of experience spanning help desk support, endpoint management, vulnerability remediation, and scripting-driven automation. Proven track record of resolving end-user issues at scale, building knowledge bases that outlast the person who built them, and using automation to eliminate the work no one should be doing twice. Comfortable at the intersection of IT support and security operations, with deep experience in federal environments where compliance, documentation, and audit readiness are non-negotiable. PROFESSIONAL EXPERIENCE

Cyber Security Analyst II Comtec

July 2025 - June 2026 Remote Contract for LSPower

● Launched the company's knowledge base program from scratch, authoring the first 12 articles and establishing the standard others followed; KB adoption became company-wide within the contract period.

● Automated vulnerability scanning, licensing reporting, and patch mitigation tracking, replacing manual monthly processes with repeatable scripted workflows.

● Performed weekly risk analysis reports covering in-scope and out-of-scope vulnerabilities, giving leadership consistent, decision-ready threat visibility.

● Administered Tripwire for software, port, and Active Directory change management; generated baseline and SCT reports to maintain continuous compliance posture.

● Resolved CIP-004 NERC mitigation plans monthly, coordinating patch remediation and vulnerability closure across the company.

● Developed and delivered company-wide training content covering all CIP standards, translating technical requirements into accessible materials for non-security staff.

● Integrated AI tools (CoPilot and Claude) into daily workflows, improving throughput on recurring analysis and documentation tasks.

Cyber Security Analyst ASM Research

Oct 2020 - June 2025 Remote Contract for the US Veterans Administration

● Designed and executed threat models across four VA projects (DGI, LGY, VALERI-R, LGA), identifying architectural vulnerabilities before they became findings.

● Managed Fortify scans end-to-end, analyzing and resolving security findings to maintain software assurance across active development projects.

● Built and maintained SOPs, eMASS artifacts, and security control documentation to keep systems audit-ready and support ATO processes.

● Created, managed, and closed POA&Ms, contributing to successful risk mitigation across multiple system boundaries.

● Developed Linux scripts to automate vulnerability scanning, ticket creation, and dependency checks, reducing manual analyst time on repeatable tasks.

● Contributed to the VA knowledge base, producing technical documentation and guidance used across the security team.

● Delivered cybersecurity briefings and training content on encryption procedures to staff across the program. Security Operations Analyst AM LLC

June 2015 - Nov 2019 Washington, DC Remote/Onsite Contract for the US Veterans Administration

● Supported the MedMod project by reviewing and maintaining all system security controls, serving as ISO in GRC and System Steward in eMASS.

● Managed collection and archiving of system security evidence for audits and ongoing risk analysis.

● Built automation scripts to streamline patching and software removal per VA TRM guidelines, reducing manual remediation cycles.

● Supported secure execution of a SQL migration project, maintaining data integrity and compliance throughout the transition.

Senior Computer Analyst Lockheed Martin

June 2010 - June 2015 Washington, DC Contract for the US Mint

● Provided agency-wide IT and security support for the US Mint, serving as the primary point of contact for end-user computing issues across the organization.

● Authored approximately 80% of the Mint's internal knowledge base, building a self-service documentation library that reduced repeat ticket volume and supported staff onboarding.

● Administered RSA SecureID tokens and managed secure authentication infrastructure for the agency.

● Managed Exchange servers and Active Directory environments while maintaining service-level agreements.

● Implemented encryption protocols for PII and trained staff on security best practices.

● Reported detailed security and system usage metrics to agency leadership on a recurring basis. Systems Engineer Ciracom

Nov 2006 - Apr 2010 Fairfax, VA

● Delivered Tier 2 IT and security support to 20+ businesses, managing endpoints, networks, and client-specific security configurations across a diverse client base.

● Used Kaseya VSA for remote monitoring and management, enabling proactive issue resolution and reducing on-site support requirements.

● Maintained backup solutions, antivirus defenses, and client-specific SOPs, ensuring business continuity across all accounts.

● Installed and managed VMware environments and Windows-based networks for clients with varying infrastructure complexity.

Computer Migration Specialist (Team Lead) Insight Global, Inc. Jan 2006 - Aug 2006

● Led a team of 5 through system migrations across INOVA hospitals, managing scheduling, pre/post QA, and secure data handling during upgrades.

TECHNICAL SKILLS

Help Desk & End-User Support: Level 1/2 support, ticket management, user onboarding, knowledge base development Remote Fleet & Endpoint Management: Kaseya VSA, SCCM, patch remediation, software deployment, VMware Security Monitoring & Triage: Fortify, Splunk, Tripwire, POA&M lifecycle, vulnerability scanning Scripting & Automation: Linux CLI, evidence collection automation, ticket creation, dependency checks Identity & Access Management: Active Directory, RSA SecureID, eMASS Governance & Compliance: NIST controls, ATO lifecycle, SOP development, GRC, audit support, NERC CIP Systems & Platforms: Windows, MacOS, Exchange, VMware, SQL, Documentum Communication & Training: Knowledge base creation, internal presentations, technical writing, staff training CERTIFICATIONS

ITIL v3 Foundation eMASS Certified, 2013

EDUCATION

ECPI College of Technology AA, Network Security Feb 2005 University of Tennessee Completed 3 years toward BA in Computer Science

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