Customer Service & Data Entry Specialist

JENNIFER TAMEZ

***** ******* ** • Cedar Lake, IN 46303 • 708-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Seasoned Customer Service professional with a proven track record of delivering exceptional service through active listening, problem-solving, and effective communication. Demonstrates strong accuracy in data entry, documentation, and information management. Adaptable, detail-oriented, and proficient in modern digital tools, committed to excellence in customer support and data-driven operations.

CORE SKILLS & TECHNOLOGIES

• Active Listening • Customer Satisfaction • Data Entry • Time Management • Problem Solving • Digital Literacy • Customer Support • Remote Collaboration Tools • Multitasking • Empathy • CRM • Email Management • Zoom • SAP • AMI • Access • 10-Key Entry (10,000 KPH)

EMPLOYMENT HISTORY

Data Entry Specialist NiSource — Oct 2025 – Present

Performs intermediate to advanced data entry duties across multiple systems, ensuring accuracy and consistency. Handles confidential and sensitive information with discretion. Provides guidance to junior staff once proficient. Generates reports, corrects errors, and maintains tracking logs. Utilizes SAP, AMI, and Access. Demonstrates strong mathematical skills and 10-key proficiency.

Service Coordinator Reid’s Fire Equipment — Jun 2025 – Oct 2025

Coordinated service routes, managed customer inquiries, processed invoices via QuickBooks, and supported technicians with accurate scheduling. Maintained excellent communication and organizational accuracy.

Shipping & Receiving Clerk Dutch American Foods — Jan 2020 – Jun 2024

Coordinated inbound/outbound shipments, created BOLs, verified seals, communicated with carriers, updated spreadsheets, and maintained accurate records. Provided strong customer service and supported warehouse operations.

Field Staff / Records Clerk Washington Township Assessor’s Office — 2019 – 2020

Maintained property assessment records, ensured data accuracy, updated digital files, and supported office operations. Communicated empathetically with residents and upheld strict documentation standards.

Teacher Assistant Tri-Creek School Corp — 2017 – 2019

Supported classroom management, prepared instructional materials, supervised students, and assisted with lesson facilitation.

Teller Tech Credit Union — 2016 – 2017

Processed banking transactions, balanced cash drawers, assisted customers with financial needs, and maintained a secure work environment.

EDUCATION & CREDENTIALS

High School Diploma — Crete-Monee High School

Paraprofessional Educator — Illinois State Board

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