Mortgage Escrow & Administrative Assistant
Resume:
JOANN YBARRA
Balch Springs, TX *****
**********@*****.***
Work Experience
Escrow Assistant, General Assistant, Office and Administrative Support Workers, All Other
First American Mortgage Solutions-Irving, TX
June 2020 to November 2023
I have many job duties, I work on mortgages making sure all taxes and Insurance were up too date and paid. Also verify the amounts of the loan. Work with several banks updating information on loans. I work in customer service calling Clients verify they received their packages had them notarized and sent back. Once we Receive them back I would update and scan in the system. I work in another department working on BRM'S. Where I had to insert legal and mortgage affidavits back into the work after receiving them banks from banks. Mortgage Specialist II
Deval Moratage-Irving, TX
October 2016 to June 2019
Mortgage Servicing Representative providing homeowners escrow and payment processing assistance as well as default payments alternatives such as short term repayment plan and modification options in a high call volume call center. Call
Center Representative
First combine-Plano, TX
February 2016 to October 2016
I do inbound and out bound calls accept payments and restore service. I have earned certificates and I have worked very hard to learn what I have learned for this company. Office Manager
Daily Transport-Irving, TX
December 2012 to December 2015
Responsibilities At this company I was a dispatcher, I help drivers with their invoices and make sure they arrived at the correct places and make sure they had to correct loads for the companies. I also make sure that drivers did drug test so they could keep their licenses and we wouldn't be in trouble with the government. As well help the company with deposits. I did accounts payables and receivables. And dealt with vendors.
Office Manager, Administrative Services Managers
Daily Transport-Irving, TX
December 2012 to December 2015
Responsibilities I was a dispatcher as well payroll, made deposits for the company as well I did, accounts payable and receivables. Deal with other vendors with different backgrounds. Also help in HR and had to write drivers contracts. I also correlated with them doing drug test periodically and making sure their tests were taken for their license
Operational Assistant, Office Clerks, General
Bank of America-Dallas, TX
March 2008 to October 2011
Process documents for Imaging and manage account
Operational Assistant
Bank of America-Dallas, TX
March 2008 to October 2011
Process documents for Imaging Also I balance accounts for companies when they sent in large transactions
Supervisor, First-Line Supervisors of Production and Operating Workers Wachovia Bank-Addison, TX
January 2006 to January 2008
Responsible for leading 15-20 operators in proof and receiving department. • Key data reports and end of month reports. • Monitor workflow updates for banking center. Deal with cash and make deposit. Responsible payroll as well sitting in meetings for the company to improve the departments. Manager and Team Lead
Wachovia Bank-None Selected
January 2006 to January 2008
Responsible for leading 15-20 operators in proof and receiving department. • Key data reports and end of month reports. • Monitor workflow updates for banking center. Deal with cash and make deposit. Responsible payroll as well sitting in meetings for the company to improve the departments. Training and Development Coordinator, Training and Development Managers Wellsfargo Bank-Irving, TX
January 2000 to January 2006
Responsible for new hire training as well coaching on production floor. • Implemented training course for new employees. • Received and check accuracy for all the work was correct.
Operations Representative/Trainer
Wellsfargo Bank-None
January 2000 to January 2006
Selected
Responsible for new hire training as well coaching on production floor. • Implemented training course for new employees. • Received and check accuracy for all the work was correct.
First American mortgage
Education
Business / Accounting
Eastfield College-Mesquite, TX
March 1992
High School Diploma
June 1989
High School Diploma
Woodrow Wilson-Dallas, TX
June 1989 to June 1989
Some college
Skills
• Payroll
• Administrative experience
• Phone etiquette
• Human resources
• ADP
• Attention to detail
• Clerical experience
• Analysis skills
• Records management
• Java
• Tax experience
• Microsoft Outlook Calendar
• Retail sales
• Research
• Organizational skills
• Time management
• Microsoft Office
• Computer operation
• Windows
• Account management
• Multilingual
• Relationship management
• Customer relationship building
• 10 key typing
• Cash management
• Microsoft Excel
• Quality control
• Sales support
• Cash register
• Front desk
• Computer literacy
• Typing
• Team development
• Accounts payable
• Retail management
• Cash handling
• Management
• Public health
• SQL
• Leadership
• Debits & credits
• Spanish
• English
• Problem-solving
• Wealth management
• Python
• Oracle
• Call center
• Managing customer accounts
• Debt collection
• Loan processing
• Word processing
• Fraud prevention and detection
• Accounting software
• Microsoft Word
• SAP
• Customer support
• Negotiation
• Underwriting
• Math
• Client relationship development
• Detailed References
• Microsoft Outlook
• Conflict management
• Filing
• Data entry
• Customer service
• SFTP
• Office experience
• QuickBooks
• Communication skills
• Accounting
• Office management
• Accounts receivable
• Financial services
• Payroll processing
• Data analysis skills
• Banking
• Bilingual
• Warehouse operations
• Accounting systems
• Bank Secrecy Act
• Customer retention
• Project management
• TILA
• ERP systems
• IT
• Supervising experience
• PL/SQL
• Business development
• Teamwork
• Lending
• Workday
• Speech therapy
• Computer skills
• Bookkeeping
• Outbound calling
• Basic math
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