Remote Client Services Coordinator

ANDRIA MCGREGOR

CUSTOMER SERVICE MEMBER & PATIENT SUPPORT COORDINATION ADMINISTRATIVE OPERATIONS

Bowling Green, KY 270-***-**** ******.*.********@*****.*** linkedin.com/in/andriamcgregor

PROFESSIONAL SUMMARY

Customer-focused healthcare and business professional with extensive experience supporting patients, providers, clients, internal teams, vendors, and community partners across fast-paced, multi-location organizations. Skilled in phone and email communication, issue resolution, scheduling and coordination, documentation, workflow management, account support, service-line outreach, and cross-functional follow-through. Brings prior insurance agency experience plus recent healthcare communications and operations exposure. Comfortable learning new systems quickly and available for remote, part-time, temporary, contract, or customer-support roles.

CORE QUALIFICATIONS

Customer & Client Service

Patient / Member Communication

Scheduling & Coordination

Phone & Email Support

Issue Resolution & Follow-Up

Administrative Support

Healthcare Operations Support

Account & Order Support

Insurance Customer Service

Project / Workflow Coordination

Documentation & Reporting

Cross-Functional Communication

CRM / Project Platforms

Microsoft Office & SharePoint

Remote Collaboration

PROFESSIONAL EXPERIENCE

Marketing & Communications Director Graves Gilbert Clinic Bowling Green, KY Mar 2024–May 2026

• Supported a multi-specialty healthcare organization with approximately 200 providers across 28 locations, coordinating communications and service information for patients, staff, physicians, partners, and community audiences.

• Managed high-volume requests, competing deadlines, vendor coordination, approvals, and follow-up across clinical, administrative, operational, and executive teams.

• Developed patient-facing and staff communications, FAQs, talking points, digital updates, event information, and service-line outreach requiring accuracy, professionalism, and discretion.

• Coordinated community events, sponsorships, partner requests, logistics, schedules, materials, and issue resolution while maintaining responsive stakeholder service.

• Used Outlook, SharePoint, Canva, project-management tools, and digital platforms to organize work, track deliverables, and support consistent communication.

Marketing Specialist III Owensboro Health Twin Lakes Medical Center Leitchfield, KY Sep 2021–Mar 2024

• Supported patients, physicians, employees, service lines, and community partners for a regional hospital serving multiple counties.

• Coordinated appointment and service-line outreach, events, provider introductions, patient information, internal requests, schedules, logistics, and follow-up.

• Led a hospital wayfinding improvement involving 187 signs, helping reduce navigation complaints by 33% and improve patient satisfaction by 3.2 points.

• Managed simultaneous projects and requests across approximately 20 service lines, using clear documentation, prioritization, and cross-functional communication.

• Prepared written communications, web/social updates, community information, media materials, and crisis updates requiring accuracy and timely execution.

Marketing Communications Specialist / Marketing Coordinator HCA Healthcare / TriStar Greenview Regional Hospital Bowling Green, KY Jul 2016–Mar 2021

• Provided day-to-day coordination and communications support for hospital departments, physician practices, patients, vendors, and community stakeholders.

• Managed project requests, calendars, materials, approvals, event logistics, digital content, and administrative follow-through in a deadline-driven healthcare environment.

• Worked across departments to gather information, resolve questions, route requests, maintain accurate materials, and keep projects moving.

Marketing Manager Russellville Dental Lab LLC Russellville, KY May 2015–Jul 2016

• Supported dental-practice customers through relationship management, marketing coordination, service communication, and follow-up.

• Worked directly with customers and internal teams to address needs, coordinate materials, support account relationships, and maintain responsive service.

Sales & Marketing Channel Manager ProCom Heating LLC Bowling Green, KY Apr 2014–Feb 2015

• Supported retail and distribution customers through account coordination, sales support, product information, promotional planning, and cross-functional problem solving.

• Partnered with customers and internal operations teams to support orders, programs, launches, reporting, and ongoing account needs.

EARLIER CUSTOMER SERVICE, ACCOUNT & OPERATIONS EXPERIENCE

HeathCo LLC Progressive Sales, Marketing, Product, Channel & Sales Administration Roles Bowling Green, KY

• Supported national retail and business accounts through order coordination, product information, reporting, sales administration, issue resolution, and internal follow-through.

• Maintained strong customer service and operational execution, including 98% order-fill accuracy and support for major retail/channel relationships.

• Worked across sales, operations, product, marketing, and customer teams to resolve issues, coordinate launches, maintain account information, and support business growth.

Agent Hawkins Insurance Services Madisonville, KY 1997–1998

• Provided insurance quotes, maintained client files, handled customer questions and policy-related service needs, and supported day-to-day agency operations.

• Tracked payments, commissions, customer information, and administrative records with attention to accuracy and confidentiality.

Office Manager / Agent AutoInsurance Network Hopkinsville, KY & Clarksville, TN 1996–1997

• Handled customer service, insurance quoting, file maintenance, cash and commission tracking, office administration, and daily agency operations.

• Supported staff and customers while maintaining service standards, accurate records, and efficient office workflows.

TECHNOLOGY

Microsoft Office (Outlook, Word, Excel, PowerPoint) SharePoint Asana Basecamp Monday.com Workfront Canva Mailchimp Adobe Acrobat ChatGPT Microsoft Copilot Google Analytics / digital reporting

EDUCATION

Bachelor of Science, Business Administration / Marketing Sullivan University

Fashion Merchandising Diploma Spencerian College

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