Customer Service Account Manager & Operations Support

MAUREEN WEBBER

** ******* *****, **********, ** *2019 774-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Customer Service Account Manager with over 20 years of experience in order management, account administration, and operations support across manufacturing, retail network, and corporate technical support environments. Proven track record managing large customer portfolios, reconciling orders and invoices, and resolving complex account discrepancies. Skilled across SAP, AS400, PeopleSoft, and CRM platforms, with a strong analytical foundation in variance analysis and vendor coordination. Recognized for accuracy, reliability, and clear communication in fast-paced, high-volume service environments.

CORE SKILLS

Systems: SAP, AS400, PeopleSoft, Peregrine, HP Service Center, Sales Logic, Microsoft Office

Functional: Account Management, Order Processing & Tracking, Reconciliation & Variance Analysis, Vendor & Network Coordination, CRM Administration, Customer Support, Risk & Safety Operations

Strengths: Problem Solving, Cross-Department Coordination, Process Accuracy, Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Customer Service Account Manager Analogic Corporation February 2026 – Present

•Manage a portfolio of approximately 100 customer accounts across the Midwest and West Coast, supporting parts used in robotic manufacturing systems.

•Enter, track, and monitor customer orders using SAP and AS400 to ensure on-time delivery and inventory accuracy.

•Respond to customer inquiries with timely, professional support, maintaining accurate account and order records.

•Support trust and safety, risk, and safety/risk operations-related processes as part of daily account management.

Personal Care Assistant (PCA) Private Client — Bellingham, MA Part-Time 3 Years

• Provide dependable, compassionate personal care and daily living support while maintaining client dignity, privacy, and safety.

• Manage schedules, appointments, household tasks, and changing priorities with discretion, organization, and attention to detail.

• Build a trusted client relationship through clear communication, reliability, patience, and consistent follow-through.

Route Settlement Clerk Garelick Farms — Franklin, MA February 2024 – Present

•Prepare, post, and reconcile delivery tickets, load sheets, and invoices, investigating overages, shortages, and product dumps.

•Perform daily, weekly, and monthly route variance analysis affecting product shrink and invoicing accuracy.

•Coordinate across Distribution, Cooler, and Route Settlement departments to resolve missing paperwork and discrepancies.

Member Services Representative National DCP (Dunkin' Donuts) — Bellingham, MA March 2019 – February 2024

•Managed member inquiries related to shipment schedules, credit issues, order status, product specifications, and promotions.

•Processed orders efficiently and accurately while serving as a subject matter expert on products and services.

•Resolved issues and proposed alternatives to meet customer expectations, maintaining consistently professional service.

Member Network Services National DCP (Dunkin' Donuts) — Bellingham, MA February 2012 – January 2018

•Supported a large-scale network transformation project spanning 6,400 national stores, using AS400, Excel, Outlook, and Word.

•Managed site requalification, backup WAN issues, wireless data usage, and the MARCH security system.

•Ordered and oversaw installation of equipment, coordinating with Verizon NOC and field engineers to resolve network issues.

•Developed and maintained relationships with stores and franchisees to support network operations.

Technical Support Representative CVS Corporate — Woonsocket, RI October 2004 – June 2011

•Assisted stores and pharmacies with hardware, store systems, and third-party billing issues using Peregrine, PeopleSoft, and HP Service Center.

•Coordinated with third-party vendors to resolve issues efficiently and maintain service continuity.

•Achieved a 95%+ average quality score, including troubleshooting accuracy and first-call resolution.

Inside Sales Classic Display — Pawtucket, RI February 2003 – October 2004

•Built and managed a customer base of 400 accounts for a point-of-purchase display distributor.

•Served existing customers while qualifying prospects and generating new business leads.

Inside Sales Invacare — Holliston, MA May 2001 – September 2003

•Managed 450 customer accounts using Sales Logic and Microsoft tools.

•Developed new business, reactivated former customers, and expanded existing account relationships.

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