Project Manager - Experienced and PMP Certfied

William Glenn Howells

Project Lead

*************@*****.*** 1316 NE 166th St. Ridgefield, WA, 98642, United States 360-***-**** Summary

Highly accomplished IT Project Manager with over 15 years of experience leading complex, large-scale initiatives in healthcare and other industries. Proven ability to architect project plans, manage budgets, and mitigate risks while fostering collaboration across cross-functional teams. Successfully led organizational transformations, including a significant Work@Home transition for over 15,000 employees. Adept at stakeholder engagement and driving successful project outcomes, poised to deliver exceptional value to Motus Recruiting and Staffing, Inc. Work Experience

IT Project Manager, PeaceHealth, Vancouver

01/2022 – 11/2025

Maintained open communication channels between team members, executive leadership, and project stakeholders throughout the project life cycle. Authored technical requirements, business requirements, and implementation resource needs. Developed PMO toolsets for unique IT and Operational Projects, including scope documentation, project schedules, RAID/RIDAC logs, and executive-level reporting. Monitored project performance metrics, including timeframes, costs, resource utilization, and overall success rates.

Facilitated stakeholder, executive, and project team meetings to ensure successful project outcomes.

Partnered with and led cross-functional teams to devise innovative solutions that addressed customer needs.

Architected and implemented comprehensive project plans, schedules, budgets, and risk management strategies.

Provided clear direction to internal teams, establishing expectations and deadlines for deliverables.

Mediated conflicts and negotiated successful resolutions with internal and external stakeholders.

Identified potential risks and developed proactive contingency plans. Sr. Project Manager, Implementations, Continuum Global Solutions, Ridgefield 10/2018 – 08/2021

Directed complex projects involving multi-functional leadership teams across all organizational areas.

Successfully executed all projects on schedule and within budgetary constraints. Oversaw deployments for multiple onshore, offshore, and nearshore contact centers, each ranging from 500 to 1000 employees.

Assessed project risks and implemented mitigation strategies to preempt potential obstacles. Spearheaded an enterprise-wide transition project to enable over 15,000 employees to Work@Home in response to COVID-19.

Led cross-functional project teams on-site in various international locations including Argentina, Chile, Colombia, Peru, Guatemala, Jamaica, The Dominican Republic, Mexico, The Philippines, South Africa, and Canada.

Managed the integration of company acquisitions, encompassing HR, IT, Operations, Workforce Management, and client-facing components. Director, Organizational Learning & Development, ACS, Xerox, Conduent, Ridgefield 07/2007 – 10/2018

Engineered the transformation of fragmented, localized training resources into a unified, organization-wide Instructor Resource Management division. Formulated a framework for a supportive organizational culture, which led to significant attrition reductions of 19% for new hires and 21% for tenured employees. Managed a team of up to 300 trainers and training managers, cultivating individual and corporate development plans that markedly improved new employee performance from the outset.

Established an organizational 'Standards & Assessments' group, producing detailed Standard Operating Procedures (SOPs) for multiple functional areas and consolidating them into a single operating model, thereby reducing attrition and enhancing the employee experience.

Education

University of Phoenix, Bachelor of Science, Business Management, Portland, United States 01/2003 – 01/2009

3.88 GPA

Skills

Detailed project plans Resource planning Requirements gathering Risk analysis and mitigation Organizational transformation Process improvement Employee development Cross functional team leadership Project leadership Critical thinking Collaboration Decisiveness Stakeholder engagement

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