Customer Service Representative Candidate

SHERRY FAIRLY

Baltimore, MD ***** · {***} *** - *199

************@*****.***

Customer service professional with over 10 years’ experience and a proven knowledge of customer retention and strategic business planning. Aiming to leverage my abilities to successfully fill the Customer Service Representative at your company.

EXPERIENCE

10/2021 – 06/2022

PERSONAL CAREGIVER, Fresno County Dept. of IHSS, FRESNO, CA

Assisted clients with activities of daily living to maintain their health and dignity.

Engaged clients through conversations and companionship, promoting independence and social requirements.

Protected health information according to HIPPA policies and procedures.

Transported clients to and from doctors’ appointments and essentials errands.

Cleaned and organized clients living quarters.

Planned, purchased, and prepared all meals three times a day.

05/2020 – 10/2020

CUSTOMER SERVICE REP., Spectra Raso Solutions, San Diego, CA

Responded quickly to meet customer needs and resolve problems.

Met deadlines while meeting daily quotas.

Documented actions taken regarding the nature of each inbound call.

Always provided efficient and courteous service to customers.

Utilized computerized systems to access the details of customers’ accounts, while updating the database.

Processed the payments of customers via ACH and using CATI systems to finalize accounts.

04/2019 – 03/2020

PERSONAL CARE ASSISTANT, TRIPLE C’S, LAS VEGAS, NV

Assisted clients with transfer and mobility to and from beds to wheelchairs using patient lifting slings (Hoyer)./

Performed light housekeeping duties.

Purchased, prepared, and monitored all meals.

Administered medication prescribed by a physician.

Personal supervision during outings.

Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.

07/2018-07/2019

MARKET RESEARCHER, SSRS Inc., Las Vegas, NV

Devise and evaluate methods and procedures for collecting data for surveys, opinion polls and questionnaires arranged to obtain existing data.

Collected and analyzed data on customer demographics, preferences, needs, buying habits to identify potential markets and factors affecting product demand

Perform data entry utilizing CATI systems.

Schedule appointments and updated customer database

Attended daily briefings of new and ongoing projects.

Education

Fresno City College Associate Degree, sociology, Fresno, CA 2005-2009

Skills:

Client Records Management Inbound and Outbound Calling

Solving Customer Concerns Customer Service and Assistance

PCI (Payment Card Industry) Excellent Attention to Detail

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