Bilingual Customer Service and Sales Professional

DELIA MERCADO

725-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative with 25 years of experience providing exceptional hospitality to diverse clientele. Motivated self-starter with the ability to multitask and adapt quickly to changing circumstances.

Fluent in English and Spanish (Bilingual)

PROFESSIONAL EXPERIENCE

Macy's – Sales & Customer Service Representative

2014 – Present

Deliver hospitality by active listening and communicating customers' needs.

Achieving and surpassing sales goals, including Million Dollar Seller recognition.

Communicate with customers to ensure they are satisfied with their purchase and encourage them to return for future sales.

Work diligently and efficiently to deliver true customer centricity.

Palm Mortuary – Family Service Counselor

2013 – 2014

Building relationships with families by providing exemplary personal service.

Connecting with families through listening with genuine concern.

Following through with questions, concerns, and ongoing customer needs.

Providing honest communication with empathy while guiding families through important decisions.

Creating a compassionate, supportive experience by listening with understanding and responding to each family's individual needs.

Walker Furniture – Sales Representative

2012 – 2013

Provided attentive customer service while helping customers find products that met their needs and budget.

Built lasting customer relationships through active listening and personalized recommendations.

Maintained a welcoming shopping experience by resolving concerns promptly and professionally.

Ashley Furniture – Sales & Customer Service Representative

2007 – 2010

Delivered exceptional customer service from initial greeting through post-purchase follow-up.

Assisted customers with product selection while creating a positive and stress-free buying experience.

Worked collaboratively with team members to ensure customer satisfaction and repeat business.

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