Executive Operations & Project Support
Resume:
Margret Th.
Dieterich
Eastwood Drive, Lutz, FL
************@*****.***
Executive Support & Operations:
Executive Calendar Management,
Project Management, Cross-Functional
Coordination, Standard Operating
Procedures (SOPs), Problem-Solving
Project Management
Professional Communication:
Executive & Business Communication,
Phone & Email Etiquette, Stakeholder
Relations, Client Success Management
Software & Administrative Tools:
MS Office Suite (Word, Excel,
PowerPoint, Outlook), Appointment &
Booking Software, Square (POS &
Business Operations)
Digital Media & Content
Production: Canva Graphic Design,
Social Media Content Creation, Email
Marketing & Campaigns, Media & TV
Production/Editing
S K I L L S
A highly organized and adaptable person with a track record in operations management, scheduling, and cross-functional coordination. Proactively identifies risks and solves problems before they escalate; designs detailed, scenario-ready workflows to ensure operational preparedness. A strong interpersonal communication skill. Adept at managing complex priorities, streamlining day-to-day operations, and wearing multiple hats in fast-paced, collaborative environments. Bachelor of Acting
THE ICELANDIC FILM SCHOOL
E D U C A T I O N
E X P E R I E N C E
2019 to Present
DIRECTOR OF OPERATIONS
Project Management & Oversight: Managed the construction and buildout of the spa facility from planning through completion, coordinating timelines, contractors, and vendors to ensure on- schedule, on-budget delivery. Continue to oversee all daily operational functions across the business, including budget coordination for supplies and materials.
Team Leadership & Talent Operations: Recruit, hire, and train staff across multiple locations; provide ongoing coaching and performance management to build and retain a reliable, service-and sales-oriented team.
Process Optimization & Standard Operating Procedures: Develop, document, and enforce business procedures and daily operational protocols to ensure consistency, quality control, and compliance across all locations.
Stakeholder & Client Relations: Deliver client-facing spa orientations and hands-on customer service, serving as a key point of contact to ensure a positive client experience and drive retention. Marketing & Communications Support: Create original content for email marketing and social media campaigns to support client acquisition, brand awareness, and engagement.
Cross-Functional Operations Management: Coordinate across departments and locations—from staffing to marketing to facilities— to ensure smooth day-to-day business operations and alignment with overall business goals.
Florida Float Spa — Tampa, Wesley Chapel, & St. Petersburg, FL www.linkedin.com/in/ma
x-dieterich-195b12399
MD
Margret Th.
Dieterich
Eastwood Drive, Lutz, FL
************@*****.***
Executive Support & Operations:
Executive Calendar Management,
Project Management, Cross-Functional
Coordination, Standard Operating
Procedures (SOPs), Problem-Solving
Project Management
Professional Communication:
Executive & Business Communication,
Phone & Email Etiquette, Stakeholder
Relations, Client Success Management
Software & Administrative Tools:
MS Office Suite (Word, Excel,
PowerPoint, Outlook), Appointment &
Booking Software, Square (POS &
Business Operations)
Digital Media & Content
Production: Canva Graphic Design,
Social Media Content Creation, Email
Marketing & Campaigns, Media & TV
Production/Editing
S K I L L S
Icelandic Broadcasting System (Rikisutvarpid) —
Reykjavík, Iceland
2013-2019
SALES, COPY WRITING AND ADVERT VOICE OVER
Client Acquisition & Revenue Growth: Prospected and secured new advertising clients for the network, driving revenue growth through strategic outreach and relationship-building with prospective advertisers. Account & Portfolio Management: Managed a portfolio of client accounts, maintaining relationships and ensuring campaign satisfaction and renewal across the client base.
Creative Strategy & Copywriting: Developed creative concepts and wrote copy for client advertising campaigns, tailoring messaging to align with client brand goals and target audiences.
Project Leadership & Team Mentorship: Leveraged professional actress and voice-training background to coach and direct salespeople and aspiring on-air talent during in-studio recording sessions, developing creative concepts.
Client Acquisition & Revenue Growth: Cultivated long-term client relationships that consistently grew ad spend year over year; grew personal sales performance.
E X P E R I E N C E
Secret Solstice Music Festival — Reykjavík, Iceland 2016 - 2017
PRODUCTION MANAGER
Served as Production Manager for VIP areas (2016) and site art (2017) Managed and delegated tasks across volunteer teams, overseeing all project logistics from planning through execution
Acted as primary liaison between Icelandic and UK crews, ensuring smooth cross-team coordination
Directed full festival setup and teardown operations Prepared budget proposals and secured funding for creative projects; sourced materials to support production needs.
Bachelor of Acting
THE ICELANDIC FILM SCHOOL
E D U C A T I O N
www.linkedin.com/in/ma
x-dieterich-195b12399
MD
Contact this candidate