Customer Service & Retail Operations Leader

Angelize Marie Guerra

Connecticut ***************@*****.*** 413-***-****

PROFESSIONAL SUMMARY

Customer-focused professional with over six years of experience in customer service, retail operations, cash handling, inventory management, and team leadership. Strong communication, organization, and problem-solving skills, with experience using Microsoft Office, Google Workspace, and virtual communication tools. Reliable, adaptable, and eager to transition into a remote customer service, administrative, or healthcare support role while delivering exceptional service and building strong customer relationships.

PROFESSIONAL EXPERIENCE

Sales Associate TJ Maxx August 2022 – April 2025

•Delivered exceptional customer service by assisting customers with purchases, returns, and product questions.

•Operated point-of-sale (POS) systems and processed cash, credit, and debit transactions accurately.

•Answered incoming customer phone calls and directed inquiries professionally.

•Assisted with opening and closing store procedures while maintaining accuracy and organization.

•Stocked merchandise, maintained an organized sales floor, and ensured products were displayed according to company standards.

•Collaborated with team members to meet daily sales and customer service goals.

•Helped train and support new team members as needed.

Shift Manager Dollar Tree January 2021 – April 2022

•Supervised daily store operations and supported team members during each shift.

•Opened and closed the store, including balancing cash drawers and preparing deposits.

•Resolved customer concerns with professionalism and clear communication.

•Answered customer phone calls and assisted with product and store inquiries.

•Trained new employees on company procedures, customer service, and register operations.

•Managed inventory, stocked merchandise, and maintained an organized sales floor.

•Ensured efficient operations in a fast-paced retail environment.

Team Member Target November 2020 – January 2021

•Assisted customers with locating products and answering questions.

•Stocked merchandise and maintained an organized sales floor.

•Worked efficiently in a fast-paced retail environment while consistently meeting daily goals.

Weld Technician Cadence Inc. April 2020 – September 2020

•Manufactured precision medical components while following strict quality standards.

•Inspected products to ensure accuracy and compliance with company requirements.

•Maintained close attention to detail in a fast-paced production environment.

Crew Member Taco Bell February 2019 – June 2020

•Provided friendly customer service while processing orders and payments.

•Prepared food according to company quality and safety standards.

•Maintained a clean, organized work environment and supported team operations during busy shifts.

SKILLS

Customer Service • Administrative Support • Data Entry • Phone Support • Email & Calendar Management

Microsoft Office (Word, Excel) • Google Workspace (Docs, Sheets) • Zoom • Microsoft Teams

Cash Handling • POS Systems • Inventory Management • Medical Terminology & Records

Problem Solving • Time Management • Team Collaboration • Training New Employees • Multitasking

EDUCATION

High School Diploma — Windham Technical High School, Willimantic, CT

Contact this candidate