Remote Live Chat Agent (Customer Support)
Resume:
Stephanie McGuire
Executive Assistant
Irving, TX 75060
*********@*****.***
SKILLS
Administrative Support Meeting Planning
Verbal and written communication Proper Phone
Etiquette
Customer Service Meeting Agenda
Preparation
Strong Problem Solver Social Media
Knowledge
Articulate and Well Spoken Invoice
Preparation
Excel Spreadsheets Visitor Greeting
Recordkeeping and Documentation Administrative
Oversight
Critical Thinking Call Routing
Professional and Mature Human Resource
Laws Knowledge
Executive Schedule Management Ability to Work
Independently
EXPERIENCE
United Healthcare
Dallas- Customer Service Representative
Optum/ One Pass/HSID
January 2025- present
● Advised members with knowledge of products
● Problem solved for members
● Advocated for unsatisfied members
● Assisted in helping members gain access to their accounts United Health Care,
Dallas- Customer Advocate Motion/ Rewards
June 2023-January 2025
● Troubleshooting and problem solving
● Guiding members through their rewards
● Work special projects
● Made presentations and presented them to our department
● Helped im emails and resolutions if needed
Texas Accident Solutions, Dallas - Executive Assistant November 2021 - PRESENT
● Tackled and addressed top-level, high priority issues with professional administrative discretion.
● Conducted research and collected and analyzed data to prepare reports and documents.
● Tracked completion of key deliverables to consistently meet deadlines.
● Spearheaded training and development programs for new empoyees.
● Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
● Screened phone calls for executives to instantly identify priority clients
● Coordinated meeting and work schedules for staff teams and executives.
● Maintained company confidence and protected business operations by keeping sensitive information confidential.
Greathouse Heating and Air - Executive Assistant
February 2017 - November 2021
● Tackled and addressed top-level, high priority issues with professional administrative discretion.
● Opened, read and replied to emails, letters and correspondence on behalf of executives.
● Screened phone calls for executives to instantly identify priority clients.
● Entered customer information and updates in the database system to track leads, interactions, relationships and propel sales opportunities.
● Leveraged word processing software to create proposals, letters, and memos.
● Managed daily invoices, reports and proposals.
● Maintained company confidence and protected business operations by keeping sensitive information confidential.
EDUCATION
Nimitz High School, Irving, TX -Highschool Diploma August 2002 - August 2006
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