Mental Health Program Coordinator

Yvonne Nayiga

Outstanding Professional

Woburn, MA 01801 +1-781-***-**** ****************@*****.*** Professional Summary

Skilled program coordinator with 6 years of experience in mental health and social services, leading cross-functional teams to deliver complex programs on time and within budget. Proven expertise in care coordination, crisis management, and team development, with a strong background in supporting individuals with disabilities. Committed to enhancing program effectiveness and improving client outcomes in diverse settings, including nursing homes and community care. Willing to relocate to: Woburn, MA

Work Experience

Treatment Coordinator

Square Medical Group Woburn, MA

January 2026 to Present

Referral intakes, treatment mapping and placement. Administration tasks, insurance verifications. Pre screening. Hybrid House Coordinator/Recovery Specialist

Riverbend Community Mental Health Reading, MA

January 2024 to December 2025

• Led cross-functional teams in the successful planning, execution, and delivery of complex programs within budget and timeline constraints

Lead Skills Instructor

Communitas-Woburn-MA Woburn, MA

February 2023 to December 2024

• Provided instruction and support to individuals with disabilities in developing independent living skills Residential Counselor

Communitas, Inc. Wakefield, MA

March 2020 to February 2023

Assisting with ADLS, medication administration, transportation Remote Residential Program Coordinator

Riverside Community Care Woburn, MA

February 2022 to August 2022

Scheduling for staffing needs, payroll

Residential Manager

Nexus.inc-Billerica MA

August 2021 to January 2022

Coordinating program activities, shopping, scheduling and medication reminders Medical/Office Admin Assistant

AFC Urgent Care Stoneham, MA

September 2020 to August 2021

Car side COVID testing, rooming patients, vitals, scheduling and reminder of appointments Remote Deficient Chart Specialist

LogixHealth-Bedford Bedford, MA

February 2017 to August 2020

Charting patient’s hospital documents and factoring out missing information for doctors to complete Residential Counselor/ Supervisor

Jewish Family and Children's Services Newton, MA March 2013 to September 2019

Assisting with ADLS, medication reminders, transportation. Education

Bachelors in Social Work (Undergraduate degree)

Walden University Remote

February 2026 to February 2028

Medical administrative assistant (Some college)

MassBay Community College Wellesley, MA

September 2017 to June 2021

Variety (High School Diploma)

Waltham Sr High School Waltham, MA

September 2009 to June 2010

Skills

Document management systems Communication skills Substance abuse Insurance verification Medical scheduling Crisis intervention Oracle Adobe Acrobat EMR systems Google Calendar Nursing home experience Supervisor experience Clear language communication Managing teams in a customer support role - Largest customer support team managed (6-10 team members) Critical thinking Guest services Memory care Working with people with disabilities Experience with individuals with cognitive disabilities Crisis management Behavioral health Primary care Microsoft Excel Computer operation Maintaining patient confidentiality Collaborate with healthcare professionals Outpatient 10 key typing RF scanner Resident rapport building Math Microsoft Access Care coordination Training & development Urology Logistics Budgeting Clerical experience Emergency scheduling CRM system proficiency Customer support experience within healthcare industry Employee relations First aid Behavior analysis Front desk Live chat Medical office management Management Health insurance Hospital administration Customer support experience within e-commerce industry Electronic health records

(EHR) management Google Workspace Customer issue escalation Process improvement Team management Experience with individuals with substance use disorders Phone answering Technical support 802.11 (Wi-Fi) Program management Order fulfillment Phone inquiries Principled negotiation Time management Computer skills Toileting assistance Billing issue inquiries Phone customer support Medical receptionist ServiceNow Productivity software Microsoft Word OSHA (regulatory compliance area) Progress documentation Inpatient Older adults Dispatching Contracts Research Clinical case management Microsoft Outlook Records management Addiction counseling Insurance prior authorization Customer support specialist experience Search engines Analysis skills Achieving HIPAA compliance Outbound calling Calendar management Administrative experience PTSD Care Patient observation Working with geriatric patients Adolescents Computer hardware Pediatrics Hospice Care documentation Customer relationship management Staff training Written communication Office management Emergency medicine Vital signs Client services Customer support experience within finance industry Nursing administration Order processing Bookkeeping Microsoft Office Autism spectrum disorders support Internal medicine Order management system Rotation scheduling Map reading Recruiting Conflict management Spreadsheet conditional formatting Report writing Writing skills Shift management Medical records Epic Record keeping Microsoft Powerpoint Cross-location scheduling Telehealth Driving Supervising experience Restaurant experience Customer communication DocuSign Medical administrative support OSHA Google Sheets Customer support experience within education industry School experience Working with people with autism Payroll Patient billing SharePoint EMR/EHR Medical billing English Interpersonal communication Technical Proficiency Ethernet Box truck Caseload management Evidence-based interventions in treatment planning Clear verbal communication Social media platforms Neuropsychology Oil & gas Patient condition reporting Housekeeping assistance Grammar Experience Field service Community engagement Experience with individuals with neurodevelopmental disorders Data analysis skills DOT (Department of Transportation) regulations Delivery driver experience Interpersonal skills Multitasking DispatchTrack Geriatrics Leadership Sourcing Warehouse logistics management Google Docs Discharge planning Executive administrative support Private practice experience Teamwork Project management Home health Schedule management Grocery shopping assistance Document management Clinic Customer service manager experience Individual consumer customer service Email customer support Salesforce Product development Hospitality Experience with individuals with mental health conditions Serving Working with people with developmental disabilities Clinical counseling Professionalism Medical assisting Databases Regulatory compliance Interviewing Continuous improvement Patient monitoring Non-technical user support Cleaning Personal assistant experience Windows eClinicalWorks Adults Patient interaction WordPress Data collection Long term acute care Disaster recovery Confidentiality of Substance Use Disorder Patient Records (42 CFR Part 2) Community outreach Nursing Patient medication reminders Data center experience Dressing assistance Special education Medical terminology Group home Clinical laboratory experience Attention to detail Data interpretation Account management Ability to follow instructions Computer literacy Children Experience working with students Project management software Multi-line phone systems Customer satisfaction improvement Phone etiquette Client email correspondence Applied behavior analysis Microsoft Outlook Calendar Psychological testing Bathing assistance Crisis intervention counseling Private practice administrative experience Appointment scheduling Skilled nursing facility experience Long term care Patient comfort Organizational skills Customer service management Experience with children Blackboard Workday Intake State healthcare regulations 5G Customer service Call center agent experience Financial acumen Microsoft Teams Direct patient care Childcare Customer support experience within hospitality industry Professional development support Decision making Internal employee customer service Team building Customer support - Customer support experience (6-10 years) Community resource coordination Typing Data quality management Word processing Proofreading Administrative tasks Medication administration Medical office experience ICD-9 GPS Classroom experience Team development Data entry Mobile devices Workplace health and safety regulatory compliance Proactiveness Courier Call center management Resident conversation engagement Filing Triage Care plans Group therapy Empathy Case management

Languages

English

Luganda - Expert

Certifications and Licenses

Certified Medical Administrative Assistant

Present

HHA

Present

Driver's License

May 2023 to July 2028

First Aid Certification

CPR Certification

Certified Medical Assistant

Certified Notary Public

Certified Administrative Professional

Class D

Additional Information

Authorized to work in the US for any employer

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