Administrative Office Manager Customer Concierge

EXPERIENCE

TEXAS INNOVATIVE POOLS/CLIENT CONCIERGE

SEPTEMBER 2024 TO PRESENT

• Maintain constant communication with customers to provide updates, answer questions, and ensure a positive client experience. • Coordinate scheduling for projects, crews, inspections, and upcoming work activities. • Obtain estimates from subcontractors and prepare detailed proposals for customer approval. • Manage Accounts Payable and Accounts Receivable, including invoicing, payment tracking, and vendor coordination. • Prepare weekly reports for Project Managers outlining job progress, upcoming tasks, and scheduling needs. • Track project timelines, monitor work progress, and maintain accurate customer information and documentation.

ABSOLUTELY OUTDOORS/OFFICE MANAGER

JULY 2019 TO 2024

• Handled daytoday bookkeeping, including AP/AR, billing, payables, and monthly reconciliations. • Completed weekly payroll processing and maintained accurate employee records. • Prepared proposals and coordinated contractor estimate to support project budgeting and scheduling. • Managed insurance documentation and communicated with carriers to ensure compliance and coverage. • Maintained ongoing communication with customers, providing updates on project progress and upcoming work.

EDUCATION

SOUTHWEST UNIVERSITY – 3 YEARS – (NO DEGREE CLAIMED).

KLEIN HIGH SCHOOL – GRADUATED IN 1980.

KEY SKILLS AND CHARACTERISTICS

Strong Excel skills, including spreadsheets, tracking, and reporting. Proficient in Microsoft Word and document preparation. QuickBooks experience with AP/AR, billing, and reconciliation. Ability to work effectively as part of a team. Strong problemsolving and decisionmaking abilities. Excellent phone communication and customer interaction skills. Reliable followup and taskcompletion skills

BOBBI HERRMANN

OFFICE MANAGER/ADMIN

PROFILE

Highly skilled communicator with a proven ability to collaborate with customers, contractors, and vendors. Serves as a reliable publicfacing representative, ensuring positive client interactions, clear updates, and strong working relationships across all project stages.

CONTACT

**********************@*****.***

Cell: 281-***-****

13619 Country Hill Court

Tomball, Texas 77375

ACTIVITIES AND INTERESTS

Baseball, bike riding and spending time with family.

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