Human Resources & Payroll Coordinator

LASHEA SMITH

Atlanta, GA

********@*****.*** 404-***-****

HUMAN RESOURCES & PAYROLL COORDINATOR

PROFESSIONAL SUMMARY

Human Resources and Payroll professional with experience supporting payroll operations, employee records, HRIS systems, onboarding, payroll reporting, tax documentation, data reconciliation, and compliance activities. Experienced with ADP, Workday, and Excel payroll reporting, including employee payroll data, W-2 and tax documentation, record maintenance, and data validation. Supported payroll system implementation and employee data migration impacting 1,000+ employees, identifying and resolving 150+ data discrepancies prior to launch. Experienced in employee onboarding, HRIS support, confidential employee information, reporting, audit documentation, and cross-functional coordination with HR, payroll, IT, vendors, and business stakeholders. Highly organized and detail-oriented with a strong commitment to payroll accuracy, confidentiality, compliance, and timely resolution of employee issues.

PROFESSIONAL EXPERIENCE

Data Migration & Payroll Systems Specialist — Contract

Apex Payroll IRIS Payroll Atlanta, GA

Apr 2025 – Apr 2026

Supported payroll system migration activities impacting 1,000+ employees, ensuring accurate transfer and maintenance of employee and payroll information.

Utilized payroll systems and reporting tools to review, validate, reconcile, and maintain employee payroll data.

Performed detailed data reconciliation and identified and resolved 150+ discrepancies prior to system launch.

Prepared and reviewed Excel payroll reports to validate employee information, payroll data, and system conversion results.

Supported payroll reporting and documentation activities while maintaining accuracy and confidentiality of employee information.

Assisted with W-2 and tax documentation and maintained supporting records for payroll and employee tax reporting requirements.

Maintained payroll records, reports, audit documentation, project trackers, and implementation records.

Coordinated with payroll implementation teams, vendors, HR/business partners, and internal stakeholders to resolve payroll and employee data issues.

Supported testing and quality assurance activities to ensure payroll system functionality and employee data accuracy.

Tracked project deliverables, deadlines, discrepancies, and outstanding issues through successful system implementation.

Onboarding & Systems Support Specialist

Randstad / Nordstrom Remote

Jul 2021 – Jun 2023

Coordinated employee onboarding activities and HR system setup for 100+ employees annually.

Supported employee data entry, record maintenance, system access, documentation, and completion of onboarding requirements.

Worked with Workday and HR systems to support employee information and system access processes.

Partnered with HR, IT, and business stakeholders to streamline onboarding workflows and reduce onboarding delays by 40%.

Achieved 100% completion of required system access and documentation prior to employee start dates.

Monitored onboarding status and followed up with employees and stakeholders regarding outstanding requirements.

Maintained accurate and confidential employee records while managing multiple onboarding activities simultaneously.

Resolved employee HR system and access issues and provided timely support throughout the onboarding process.

Assisted with reporting and tracking activities to monitor onboarding completion and employee-related requirements.

Data Entry & Compliance Specialist — Contract

Federal Emergency Management Agency (FEMA)

Nov 2024 – Apr 2025

Processed 300+ records weekly while maintaining 99% accuracy in a high-volume environment.

Performed data validation, reconciliation, quality control, and record reviews to ensure information was accurate and complete.

Identified and corrected discrepancies and data inconsistencies to prevent processing delays.

Maintained accurate and confidential records and supporting documentation.

Followed established procedures and compliance requirements for record processing and quality assurance.

Reviewed records for completeness and accuracy and escalated issues requiring additional research or correction.

Technical Support Specialist

Nordstrom

Jul 2023 – Mar 2025

Managed high-volume employee and operational support requests while maintaining 98%+ SLA performance in ServiceNow.

Tracked, documented, and resolved 1,200+ support cases annually, ensuring timely follow-up and resolution.

Supported enterprise data migration activities involving 5,000+ records while maintaining data integrity.

Created process documentation and tracking tools that reduced recurring issues by 20%.

Facilitated employee onboarding and training sessions covering systems, processes, and operational procedures.

Collaborated with internal teams to resolve employee-related system, access, and data issues.

Maintained accurate documentation and followed established processes for issue tracking and resolution.

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Provided professional employee support while managing multiple requests and maintaining attention to detail.

EDUCATION

Georgia State University — Atlanta, GA

Bachelor of Business Administration (B.B.A.), Management

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