Banking Teller & Branch Sales Specialist

NIDA KHAN

**** ** **** *****, ***********, FL ***08 813-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Client-focused banking professional with three years of teller and branch sales/service experience at Bank of America, where I was repeatedly recognized for perfect balancing accuracy and top-ranked referral production. Experienced across the full range of branch transactions — cash, checks, wires, overrides and high-dollar cashier's checks — as well as opening and servicing checking, savings, CD/IRA and card accounts. Additional management experience covering cash reconciliation, hiring and staff training. Comfortable multi-tasking under time constraints, building client relationships through outbound calling and off-site events, and available for weekend and extended hours.

CORE BANKING SKILLS

•Transactions: cash, travelers and personal checks, debit card processing, domestic and international wire transfers, overrides on incorrect transactions, signing high-dollar cashier's checks

•Account servicing: opening and closing checking, savings, CD and IRA accounts; credit and debit card issuance; PIN setup and changes; adding/removing account signers; contact updates

•Sales & relationship building: needs-based referrals, outbound calling, business prospecting, off-site account-opening events, product education (deposit accounts, lines of credit, residential and commercial loans)

•Risk & operations: branch opening/closing checklists, daily new-account and service trackers, cash balancing and loss prevention, client dispute resolution

•Systems: Microsoft Word, Excel and PowerPoint; fast adoption of branch automation and teller platforms

•Availability: weekends and extended hours; able to travel between branches to cover temporary staffing needs

PROFESSIONAL EXPERIENCE

Bank of America — Tampa, FL

Professional Sales and Service Specialist Nov 2007 – Feb 2009

Professional Senior Transaction Teller Mar 2006 – Nov 2007

•Processed high volumes of teller transactions for account holders and non-account holders while maintaining balancing accuracy recognized with the Q4 2008 and Q1 2008 Quarterly Awards of Excellence and membership in the 100% Balancing Club.

•Consistently ranked among the branch's top referring bankers: 638% of teller referral goal (Dec 2006), 400% of goal (Dec 2006 Stellar Teller Award), 332% of goal with 94.55% balancing accuracy (Q1 2007 Certificate of Excellence), and 243% of goal with a 62% sell-through rate (Apr 2007 Stellar Teller Award).

•Recognized in Q4 2008 for the highest credit card transfers in the banking center and in Q4 2007 for ranking in the top range market-wide under the Breakthrough Performance Plan.

•Opened and serviced checking, savings, CD/IRA, credit and debit card accounts; performed and verified domestic and international wire transfers.

•Selected for the Bank of America "Dream Team" handling off-site events — traveled to Port Tampa twice monthly to open checking and savings accounts for cruise line crew members.

•Generated new business by setting appointments with local employers (AmeriSuites, La Quinta, Green Iguana, Salmana Dance Studio) and presenting at a first-time home buyer seminar.

•Resolved client disputes end to end: account charges, debit card and checkbook reissues, PIN changes, signer and contact updates.

•Completed banking center opening and closing checklists and maintained the daily tracker of new accounts opened and services rendered.

•Authorized transaction overrides and signed high-dollar cashier's checks as a senior teller.

Smoothie King — Tampa, FL

Store Manager Oct 2009 – Jun 2012

•Managed daily operations and a team of up to six employees across shifts; hired and trained new staff.

•Handled cash, credit and gift card transactions and reconciled the register daily.

•Advised customers on product selection including smoothies, herbs and vitamins.

•Built local relationships through fundraising events with area high schools, medical and dental offices and law firms.

•Developed advertising and marketing plans presented in PowerPoint to support revenue growth for the new fiscal year.

Kelly Educational Staffing — Gainesville, FL

Part-Time Substitute Teacher Jan 2020 – Current

•Cover classes at Lawton Chiles Elementary School, partnering with classroom teachers to deliver the daily lesson plan for grades K–5, including activities for second-grade special needs students.

•Develop supplemental math practice, reading and writing activities, puzzles and educational games for students in grades K–5.

•Supervise and grade classroom assessments and maintain classroom order in the teacher's absence.

EARLIER EXPERIENCE

•Associate, Excel ACS, Tampa, FL (May 2002 – Sep 2004) — prepared client resumes and cover letters, presented at career seminars at Tampa International Airport and the Vinoy Resort, and delivered recruiting presentations to the Tampa Tribune HR department.

•Teacher Assistant, Robinson High School, Tampa, FL (Jun 2002 – May 2004) — administrative support to the guidance counselor's office including phones, scheduling student appointments and grading.

•Cashier, Target Corporation, Tampa, FL (Nov 2003 – Jan 2004) — customer checkout, stocking and inventory support.

EDUCATION

Hillsborough Community College — Tampa, FL

Robinson High School — Tampa, FL Graduated May 2004, High Honors

VOLUNTEER EXPERIENCE

•Crescent Clinic, Tampa, FL — assisted patients with medical intake forms, supported nursing staff and managed incoming calls.

•Crew Center, Tampa Port Authority — customer service, cashiering and inventory control.

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