Tow Truck Operator & Dispatcher

DESMEN LEE

Upper Marlboro, MD ***** +1-202-***-**** *****************@*****.***

Work experience

DJL Logistics LLC

DESMEN LEE

Odenton, Maryland 21113

202-***-****

***.****************@*****.***

Professional Summary

Dynamic Tow Truck Operator with extensive experience at Redmonds Towing, skilled in operating hydraulics and recovering vehicles. Proven ability to maintain client relationships through effective communication and prompt service. Adept at dispatching and brokering loads, ensuring efficient operations while delivering exceptional customer satisfaction. Experience

January 2022 - May 2025

Remonds Towing - Glenburnie, Md

Tow Truck Operator

Transported disabled or damaged vehicles to specified locations, such as repair shops or impound lots. Responded to emergency and non-emergency calls for towing services. Worked contract tows and support calls from roadside assistance companies. Performed minor roadside repairs as needed, including tire changes and jump starts. March 2019 - November 2022

Jp's Towing - Annapolis, Md

Towing Operator

Collected payments from customers when required and issued receipts for services rendered. Assisted in maintaining company inventory by monitoring stock levels of essential supplies like chains, straps, etc., used for towing operations.

Worked contract tows and support calls from roadside assistance companies. February 2018 - May 2024

DJL Transportation LLC - Odenton, MD

Truck Dispatcher/ Driver

Addressed any performance issues among drivers by providing coaching and feedback as needed. Documented all dispatch activities in company database for record-keeping purposes. Monitored GPS tracking systems to ensure efficient routing and driver adherence to routes. Maintained positive relationships with clients through professional communication and prompt issue resolution. June 2017 - February 2019

Chaney enterprise - Gambrills, Md

Executive Chauffer

Reduced duplication of roles with clear responsibilities, policies and procedures. Transformed internal structure to meet changing operational demands. Facilitated business continuity, negotiating contracts and agreements with partners. Encouraged business autonomy, delegating tasks and duties to staff. May 2014 - May 2017

Ainet Data - Beltsville, Md

Executive Chauffeur

Personal driver for the CEO of Ainet.

my duties at Ainet were to pick the CEO up from his house and take him to the office in the mornings and to different meetings. run errands for him while he was at the office or at home. my duties also included taking the limo to get service when needed

Education

June 2002

Frederick Douglas High School Upper Marlboro

High School

Language

English

Advanced

Skills

Operating hydraulics

Recovering vehicles

Lockout kit

Flatbed experience

Flatbed truck expertise

Box truck driver

Wheel lift driver

Dispatching /brokering loads

Tow Truck Operator

Education

High school diploma

Frederick Douglas high school Upper Marlboro, MD Skills

Tow truck GPS Hand trucks Flatbed Route planning Commercial driving Driving Van delivery Mobile devices Customer service Delivery driver experience Mechanical knowledge Client follow-up

Certifications and licenses

Driver's License

Non-CDL Class C

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