Operations & Office Manager

HEATHER PATTY

OPERATIONS & OFFICE MANAGER CUSTOMER SERVICE BUSINESS OPERATIONS

Pilot Mountain, NC 336-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Experienced Operations and Office Manager with 10+ years of experience supporting business operations, customer service, sales, accounting, and administrative functions, including extensive experience in the metal building and construction industry. Proven ability to oversee daily operations, lead teams, coordinate customer orders, maintain financial records, process payroll, support sales initiatives, and resolve complex customer concerns. Strong communicator known for organization, problem-solving, leadership, and managing multiple priorities in fast-paced environments.

PROFESSIONAL EXPERIENCE

Operations / Office Manager

Choice Metal Buildings Pilot Mountain, NC July 2017 - Present

• Oversee daily office and business operations across administrative, sales, customer service, and financial functions.

• Manage customer orders from initial documentation through scheduling, ordering, financing, and project coordination.

• Supervise and support office and sales staff, including onboarding, training, scheduling, performance support, and day-to-day team management.

• Coordinate communication among customers, sales representatives, manufacturers, vendors, and installation teams to keep projects progressing efficiently.

• Manage accounts payable and receivable, invoice processing, payment reconciliation, bookkeeping, expense tracking, and financial recordkeeping.

• Assist with payroll processing, employee records, compensation administration, recruiting, and other human resources responsibilities.

• Handle escalated customer concerns and work with customers and manufacturers to resolve order, installation, scheduling, and product-related issues.

• Support sales operations through pricing, financing options, order documentation, customer follow-up, account management, and business development initiatives.

• Maintain accurate customer, vendor, order, and financial data using CRM, accounting, and business management systems.

• Prepare reports, spreadsheets, business correspondence, and financial documentation while managing competing deadlines and priorities.

Data Entry / Customer Service

Eagle Carports Inc. Mount Airy, NC March 2014 - July 2017

• Provided customer service and administrative support in a high-volume, fast-paced metal building environment.

• Processed customer orders and maintained accurate customer and project information.

• Coordinated installation appointments and communicated scheduling information with customers and internal teams.

• Responded to customer questions and assisted with resolving order and scheduling concerns.

• Managed multiple assignments while meeting deadlines, maintaining accuracy, and supporting company sales goals.

CORE COMPETENCIES

Operations & Leadership

Operations Management • Office Management • Team Leadership • Employee Training & Onboarding • Recruiting • Workflow Coordination

Accounting & Administration

Accounts Payable & Receivable • Payroll Processing • Bookkeeping • Account Reconciliation • Budget & Expense Tracking • Invoice Processing

Customer Service & Sales

Customer Relationship Management • Escalated Issue Resolution • Account Management • Inside Sales • Pricing & Financing • Vendor Relations

Technology

Microsoft Excel, Word, Outlook & PowerPoint • Google Workspace • QuickBooks • Zoho CRM • SAP • Calendly • Dropbox

EDUCATION & ADDITIONAL QUALIFICATIONS

Associate Degree High School Diploma

10+ years of customer service, administrative, and order-processing experience • Metal building and construction industry experience • Experience managing teams of 11-15 employees • Experience managing budgets exceeding $1M • Authorized to work in the U.S. for any employer

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