Customer Service & Recruiting Coordinator

Jennifer K. Keating

**** ******* **** **, ******, TX 75036 214-***-****

*****************@*****.***

SUMMARY OF QUALIFICATIONS:

Dedicated assistant, experienced office worker and office manager; detailed planner and organizer; representative, customer service; remote, in-office, or retail

Experience:

May 15, 2021-Present ESS

Substitute Teacher and Advanced Placement Test Proctor

Adhere to teachers’ daily educational plans, ensuring completion by students

Ensure a safe and beneficial classroom atmosphere for students

Follow school security and advanced emergency preparation protocol

Administer class tests and ensure academic honesty

Teach lessons to groups and one-on-one in Special Education classrooms

Communicate with teachers on activities and lessons completed that day

Adapted plans to meet the required needs of students each day

Administer annual Advanced Placement tests to large and small groups of students

Manage timeclock to adhere to nationally determined start and stop test times

Give precise instructions to students as mandated by College Board

Monitor students throughout the exams

April 1, 2016-Aug 19, 2019 Hire Effect/SUM Innovation

Remote Recruiting Coordinator/Talent Acquisition Coordinator/Sourcing Specialist

Sourced candidates with Boolean String method

Searched for candidates with Indeed, LinkedIn, Zillion Resumes, Monster, etc

Found resumes based on job requirements from clients

Posted job openings with college career centers

Researched contact information for sourced candidates with Google Search and other means

Reduced educational articles written by the CEO to fewer than 140 characters, posted them to Twitter, and chose appropriate hashtags

Scheduled interviews on calendar between candidates and recruiters

Aug 8, 2014-March 20, 2016 Frisco Independent School District

Child Nutritionist

Prepared and served healthy lunches to students

Set up kitchen in newly-opened middle school

Assisted students with issues regarding lunch accounts

Managed cash register during lunch hours

Maintained organization of kitchen

July 15 2012-August 4, 2014 Twisted Tortilla

Front of House Team Member and Cashier

Performed daily restaurant opening procedures

Ran cash register during peak lunch and dinner hours

Maintained appearance of dining area

Kept salsa bar clean and stocked

Prepared fruits and vegetables for salsa bar, bar, and entrees

Washed, sanitized, and dried dishes

March 2004-July 2012 Stay at home mom

April 9, 2002-March 21, 2004 Concentra

Field Case Management Regional Coordinator

Managed paperwork, communication, and medical billing between case managers, supervisors, and insurance companies for workers’ compensation cases

Worked with out-of-state managers and supervisors via email, faxes, and phone calls

Maintained accurate and detailed files for cases

Participated on committee for office celebratory events

Feb 6, 1999-Feb18, 2002 Our Lady of the Lake University

Office Manager and Student Recruiter

Registered students for weekend college classes

Attended tradeshows, festivals, conferences, etc. Promoted OLLU program with one-on-one interactions

Assisted students with financial aid questions and details

Prepared paperwork for students’ graduations

Gave campus tours

Organized social events with staff and students

Placed orders for office and educational supplies

Assisted professors with various needs

Interviewed and hired additional office staff

July 7, 1998-Jan 28, 1999 G&W Shoe Manufacturing

Marketing Accounts Associate

Arranged for shipments of shoes to distributors

Worked directly with clients on pre-production design of shoes

Placed orders for factory and packing supplies

Prepared office expense reports

Conducted quality control inspections of shoes and packing procedures

Charted daily production and packing in factory

Assured prompt receipt of payments for shipments

Mar 5, 1998-June 26, 1998 JP Everhart & Company/National Hole-In-One Association

Advertising/Public Relations Coordinator

Prepared press releases and directed them to proper media

Designed coupons and tickets for Hole-In-One contests

Wrote articles on Hole-In-One and sporting event insurance for promotional newsletter

Wrote articles on personal watercraft insurance for Insurance Board Magazine

Prepared packets for participants in company-sponsored annual golf tournament

Worked directly with art director to design and redesign brochures and company documents

Collected bids from printers for newsletters and brochures

Apr 15, 1997-Mar 4, 1998 JP Everhart & Company/National Hole-In-One Association

Customer Service Representative

Assisted telephone customers with hole-in-one, sporting event, and personal watercraft insurance; and notary and automobile dealer bonds

Took phone orders for merchandise

Performed follow-up calls to determine customers’ interest in binding coverage

Registered golfers in the National Hole-In-One Registry

Oct 8, 1996-Feb 16, 1997 Engineering Systems Search

Engineering Recruiter

Recruited engineers for employment with hiring companies

Worked directly with engineering managers to determine employment needs

Interviewed engineers to determine optimal employment placement

Arranged interviews between engineers and hiring managers

Jan 11, 1995-Aug 27, 1996 The Hour Newspaper

Editorial Assistant/Columnist

Wrote feature articles for 20,000 circulation daily newspaper

Wrote weekly health story

Researched and wrote obituaries

Interviewed public relations directors to rewrite press releases for publication

Researched and compiled weekly column “The Way We Were”

Assisted reporters and editors

Software skills: MIcrosoft Teams, Microsoft Office, Microsoft Word, Job Adder, Smart Recruiter, Slack, social media

Education: BA Journalism Texas A&M University

Contact this candidate