Customer Service & Business Development Representative

Barbara Robillard

PO Box ** Londonderry, NH, ****3

*************@*****.*** 603-***-****

Professional Summary

Accomplished Business Development Representative with extensive experience in generating significant company growth through lead generation, customer service, sales, and marketing. Recognized for outstanding service. Earned numerous incentive bonuses for reaching and exceeding set goals. Scheduled and assisted with successful tradeshow events. Detail oriented, very dependable and focused on achieving consistent results. Extensive knowledge in Construction Software, HR Payroll, Time & Attendance, Recruiting & Talent Management, LMS Applications, Cloud- SaaS Ondemand Applications, and IT Security and Data Protection Solutions. Proficient with many software programs; Microsoft Office (Excel, Word, and Access), Salesforce, Oracle Microsoft and Epicor. Experience

Thermo Fisher Scientific Customer Service Specialist January 2024 to Present Tewksbury, MA

• International order management support in a German software system (Oxaion).

• Quote system spare parts orders.

• Process service orders.

• Order tracking and expediting.

• Assisting with phones, call center Genesys Cloud system. MilliporeSigma Customer Care Specialist

Burlington, MA 2022 to 2023

• Resolve requests and inquiries related to orders, shipments, or other customer-related matters and accurately document.

• Ensure documentation adheres to ISO certifications and can withstand Customer-Service related audits when called upon.

• Enter internal and external customer orders and quotations received via inbound calls, email, and website inquiries.

• Proactively investigate and record lost or damaged orders, complaints, credit and/or rebill requests. Select Energy Marketing Development Specialist

Hopkinton, MA 2021 to 2022

• Articulate the Benefits of Solar, including tax credits, incentives, and ROI.

• Target accounts through cold calling and marketing campaigns; Achieving monthly goals.

• Support sales reps, creating new opportunities, scheduling Zoom meetings with prospects.

• Proactively uncover, identify, and qualify new customers with outreach from Zoom & HubSpot. Cambridge Isotope Laboratories Domestic Account Coordinator Tewksbury, MA 2020 to 2021

• Responsible for high level of accuracy and timeliness in the receiving and processing of orders, developing quotations for research development companies.

• Increase sales, including phone, fax, e-mail orders, enter into ERP systems and respond to price inquiries from customers and respond to technical inquiries promptly.

• Support US territories / 3 Regional Sales Managers.

• Maintain and update Salesforce & CRM Navision.

JDM Technology Group - Conest Software Systems Sales Development Representative Manchester, NH 2019 to 2020

• Proactively support Regional Sales Managers to successfully implement, pursue, and capture new clients, providing Estimating Software for the Construction Electrical and Data Cabling Industries.

• Consult with prospects on technology needs to determine the best estimating solutions for each organization.

• Responsible for scheduling demonstrations for Regional Sales Managers through Ring Central, GotoMeeting, and Outlook.

• Respond to Software Advice leads accordingly, follow up on web leads, cold call 75+ daily, consistently achieve set goals for pipeline revenue.

• Increase sales opportunities by managing relationships, ensure timely responses to prospect questions and action requests.

• Work closely with Marketing Department to develop new customers and increase attendance at trade shows.

• Proven track record in acquiring leads and consistently meeting/exceeding quotas. Mansfield Sales Partners Business Development Representative Andover, MA 2017 to 2018

• Consult and schedule meetings; success in generating qualified leads for outside sales clients: Adaptive Corporation, Data2 Logistics and Illusive Networks.

• Sell solutions, understand business needs and technology needs that clients face, uncover budget, need authority and time-frame elements from prospects.

• Increase sales opportunities for client Reps, maximize revenue through outbound cold calls, and follow up on marketing leads.

Occupational Drug Testing Program Manager

Manchester, NH 2016 to 2017

• Maintain drug/alcohol testing programs, scheduling, help clients hire and maintain employees, improve productivity, and reduce risk.

• Responsible for Drug & Alcohol Consortiums, to include MRO Services NON-DOT & DOT Regulation.

• Responsible for all Federal Paperwork Mailing: US Department of Federal Aviation Administration (FAA) and Federal Motor Carrier Safety Administration (FMCSA).

• Maintain consistent evaluation records for clients, ensure proper scheduling drug/alcohol testing for those who test positive, ensure proper Sap Abuse Professional (SAP) guidelines are met. Pilera Software Inside Sales Representative

Nashua, NH 2013 to 2016

• Manage cross territory prospects and customers selling Property Management Software.

• Scheduling demos, proven success in generating qualified leads through calling and developing email programs.

• Uncover and qualify contacts, customers & opportunities, building pipeline CRM/Salesforce.

• Develop qualified leads, demo software offerings, and nurture and close prospects. Sophos Incorporated Senior Development Representative Burlington, MA 2010 to 2013

• Uncover and qualify business opportunities for Enterprise Sales Executives in multiple territories for IT Security and Data Protection Software Solutions.

• Achieve/succeed monthly/quarterly goals to include focus on Corporate Enterprise Accounts, Fortune Five Hundred Companies/1500-15k.

Sophos Incorporated Senior Development Representative Burlington, MA 2010 to 2013

• Uncover and qualify business opportunities for Enterprise Sales Executives in multiple territories for IT Security and Data Protection Software Solutions.

• Achieve/succeed monthly/quarterly goals to include focus on Corporate Enterprise Accounts, Fortune Five Hundred Companies/1500-15k.

• Leverage value messaging to understand client’s business issues and goals, provided solutions to meet needs, resulting in new business.

• Proactively maintain ongoing knowledge of industry, target accounts, and competitive landscape, driving clients to weekly webinars and trade shows.

Genesys Software Systems - Salary.com Inside Sales Representative Methuen, MA 2006 to 2010

• Generate new business for Sales reps by securing appointments for a discovery call/demonstration for HR, Payroll Garnishment processing and Tax Filing software/outsourcing to fortune five hundred companies.

• Focus on specific geographic regions in multiple verticals to increase client base; healthcare, retail, manufacturing, government, and public sectors.

• Travel and assist with trade shows, proactively outreach customers to cross sell products, meet with prospects, focus new business, collaborating with the sales team. Kronos Account Manager, Business Development

Chelmsford, MA 2002 to 2006

• Generate new business leads in the mid-market & enterprise emerging sector across multiple territories for labor management software.

• Accepted awards for exceptional work; meeting and exceeding set goals.

• Consult customers/prospects to provide proper solutions for labor management and ERP software needs.

• Support 23 field Sales reps, to include managing lead generation, booked demonstrations. Education Erie Community College, Williamsville, NY Professional Development Technical, Sales & Marketing training seminars, community volunteer Women’s Club, Employee Activity Committee, Salesforce.com Certificate

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