Executive Administrative and Project Support

SHOSHANNA ROBINSON

Bayside, NY ***** 347-***-**** **********@*****.***

SUMMARY

Experienced Executive Support to Directors, VP, and fast-paced corporate teams. Can manage dynamic, time-sensitive, and complex calendars. Manage and book executive’s travel as well as coordinate with other executive assistants to prioritize meetings and communications. Has high regard for discretion and employee confidentiality. Collaborative and flexible welcoming ad hoc projects as needed.

PROFESSIONAL ACCOMPLISHMENTS

NYCHA Housing Authority, New York, N.Y. August 2025-Presently employed Legal (Housing Litigation)

Administrative assistant

• Processed CFLA reports by cross referencing data from three separate applications to verify whether individuals were authorized for tenancy from multiple systems AS400, Siebel and Legal Stratus. Demonstrating strong attention to detail and data accuracy.

• Support staff in creating new cases and updating case files. Collaborate with housing assistants, legal representatives and property managers to ensure smooth workflow, In- lieu Right to Counsel Telephone Conferences.

• Maintain detail records of case progress, ensuring accurate documentation, tracking and compliance with legal and organizational requirements.

• Monitor and track action items, deadlines, and case milestones, ensuring follow ups were completed and processes stayed on schedule.

• Maintain tenant information in NYCHA system ensuring accuracy, confidentiality and timely updates.

United Nations UNFPA, New York, N.Y. Feb 2024 - August 2025 Project manager

• Provide executive support to the Programme Development team.

• Coordinate and arrange travel for 600 staff and meeting participants.

• Coordinate events and process claims for travel reimbursement.

• Register suppliers/vendors to the Quantum platform for payment.

• Delegate tasks and foster collaboration among team members.

• Monitor project progress through regular data collection and analysis, identifying areas for improvement and adjusting strategies as needed.

• Manage project budgets, tracking expenditures and ensuring funds are utilized efficiently. Thomas Amato, Long Island City, N.Y.

Lead Assistant to Owner

• Responsible for managing and schedule appointments with prospective clients.

• Prioritizing emails and phone calls.

• Coordinating travel arrangements.

• High Volume of preparing invoices, processing payments and maintaining client records. SHOSHANNA ROBINSON

Bayside, NY 11361 347-***-**** **********@*****.*** RJR Maintenance, Inc. New York, N.Y. Aug/2021-Apr/2023 Recruiting & Hiring Manager

• Posting Ads, Selecting candidates, Appointment settings for Physicals and complete Background checks. Scheduling interviews to delegated Managers for specific placement in company or our contracted clients.

• Build professional networks to attract more candidates, ensure company and candidates are in compliance with labor laws.

• Handling both Recruiting and Hiring responsibilities I acquired Experience with (phone and in-person) interviews. Hands-on knowledge of applicant tracking systems and HR databases. Strong decision making, networking and organizational skills. AT&T, New York, N.Y. Feb/2020 –July/2021

Executive Support & Project Management

• Work closely with PMO Lead to ensure proper census across the organization to monitor weekly, daily and monthly meetings.

• Management of spreadsheets and weekly productivity report of teams submitted to PMO lead.

• Assist Leads with onboarding support information cross to build smaller sub teams. Xandr, New York, N.Y. Sep/2019 – Feb/2020

Executive Support & Project Management

• Build strong relationships with stakeholders to communicate the process at work.

• Schedule Bi-weekly, monthly and kick off team meetings.

• Ensure project deadlines are met and coordinate the team through phases by Monitoring and Controlling their progress at completion.

AT&T, New York, N.Y. Nov/2014 – Aug/2019

Administrative Assistant-Property Management Team

• Responsible for providing high-quality administrative and clerical assistance to top-level executives.

• Serve as focal point for communication with consumer and company personnel.

• Develop and Manage Suppliers. Assist with the management of assigned properties.

• Develop and manage annual budgets by forecasting requirements and analyzing variances.

• Perform various Mail Center activities (sorting, metering, folding, inserting, deliver, pickup, etc.)

• Enforce and handle security compliance standards regarding visitor’s badges.

• Coordinate conference room reservations and room preparation.

• Maintain accuracy of required reports, logs and measurements.

• Participate in cross-training and perform varying roles whenever necessary. Aon, New York, N.Y. Jul/2015 – Dec/2016

Receptionist

• Managed receptionist area, including greeting visitors and responding to telephone and in- person requests for information.

SHOSHANNA ROBINSON

Bayside, NY 11361 347-***-**** **********@*****.***

• Served as central point of contact for all conference room reservations. Liberty Mutual, New York, N.Y, May/2015 – Jul/2015 Personal Assistant to North Regional Manager

• Prepared expense reports.

• Paid Invoices.

• Managed Calendars. Planned events, reserved conference rooms.

• Handle air, ground transportation and hotel reservations for Regional Manager.

• Updated Letters of Authority to underwriters assigned to the Regional Manager’s group.

• Greeted clients and screened calls, faxed and filed. Sensitivity to confidential matters was a requirement.

American Express, New York, N.Y. Nov/2014 - May/2015 Mailroom Clerk

• Weigh packages and letters, compute charges using weight scale and rate chart.

• Complete shipping forms and create labels (UPS/DHL)

• Check inventory and order office supplies.

EDUCATION

• St. John’s University, Jamaica, NY-Bachelor’s Degree-Political Science

• Interboro Institute, Flushing, NY -Assoc. Degree – Paralegal Studies

• F. Brinn & Associates, Bronx, NY – Legal Case Management Certificate SKILLS

• Microsoft Office, Excel, PowerPoint, Outlook, Word and 2019-New Features.

• Project Management (certification pending)

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