Detail-Oriented Customer Service & Data Specialist
Resume:
MELANIE DISTEFANO
***********@*****.***
PROFESSIONAL SUMMARY
Detail-oriented and dependable professional with experience in customer service, administrative support,
medical data processing, and client relations. Recognized for strong communication skills, organization,
and the ability to multitask while maintaining accuracy in fast-paced environments. Quick learner with a
positive attitude and a commitment to delivering excellent service. Seeking a remote position where
I can contribute to a team, grow professionally, and support business success.
SKILLS & COMPETENCIES
* Customer Service * Microsoft Office (Word, Excel, Outlook) * Organization & Multitasking
+ Data Entry * Google Workspace * Attention to Detail
* Administrative Support * Phone & Email Communication * Record Keeping
* Medical Records Processing * Problem Solving * Team Collaboration
* Scheduling & Calendar Management * Time Management * Confidential Information Handling
PROFESSIONAL EXPERIENCE
& Customer Service & Office Assistant (Part-Time) 2012 - 2015
Family-Owned Business
+ Answered incoming calls, responded to emails, and provided friendly and professional customer service.
+ Assisted customers with inquiries about products and services, ensuring a positive experience.
+ Scheduled appointments, maintained calendars, and coordinated daily activities.
+ Entered customer information into company records and maintained accurate files.
+ Organized paperwork, invoices, and documents to support smooth daily operations.
+ Provided general administrative support and helped with day-to-day office tasks.
& Medical Billing / Data Services Specialist July 2020 - Feb 2021
ALC Staffing LLC Philadelphia, PA
* Merged and verified patient data for hospital accounting departments with a high level of accuracy.
+ Maintained HIPAA compliance and protected confidential patient information.
* Processed large volumes of data efficiently while meeting strict deadlines.
+ Assisted with administrative tasks and supported team projects as needed.
Freelance Hairstylist, Colorist & Makeup Artist 2015 - Present
Self-Employed
+ Provide customized hair and makeup services for weddings, proms, photoshoots, and special events.
* Consult with clients to understand their vision and deliver exceptional results.
+ Manage appointments, client communications, and inventory.
+ Build and maintain a loyal client base through outstanding service and professionalism.
= Stay-at-Home Parent & Household Manager 2015 - Present
* Manage household operations, schedules, budgeting, and daily responsibilities.
* Develop and maintain a structured, organized, and efficient home environment.
* Strengthen multitasking, time management, and problem-solving skills through daily responsibilities.
EDUCATION
D_ Robert Fiance Cosmetology School 2015 1S _ Gloucester County College
Cosmetology Program (Now known as Rutgers Gloucester County College)
*B_ Jean Madeline Cosmetology School 2011 2009 - 2010
Cosmetology Program FS _ Washington Township High School 2009
DH _ Rutgers University, Camden, NJ High School Diploma
2010 Fall Semester
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