Remote Operations & Customer Account Manager
Resume:
WOYVNEE GRAY
Phone: 971-***-****
Email: *******@*******.***
PROFESSIONAL SUMMARY
Results-driven management professional with over 12 years of experience in operations management, customer service, account management, collections, accounts payable and receivable, and team leadership. Proven ability to lead teams, improve operational performance, manage customer relationships, and drive business growth. Strong background in financial administration, staff development, and delivering exceptional customer service in fast-paced environments.
CORE COMPETENCIES
Operations Management
Team Leadership & Development
Customer Service Excellence
Sales & Revenue Growth
Account Management
Collections & Payment Arrangements
Accounts Receivable
Accounts Payable
Inventory Control
Financial Reporting
Staff Training & Coaching
Conflict Resolution
Administrative Management
Microsoft Office Suite
Process Improvement
PROFESSIONAL EXPERIENCE
General Manager
RNR Tire Express March 2026 – Present
Direct daily operations of a high-volume retail location.
Lead, coach, and supervise employees to achieve company goals and performance standards.
Drive sales growth through customer retention, marketing initiatives, and team development.
Manage inventory, budgeting, scheduling, and operational efficiency.
Oversee customer service standards and resolve escalated customer concerns.
Ensure compliance with company policies, procedures, and safety requirements.
Accounts Manager
RNR Tire Express October 2025 – March 2026
Managed customer accounts and payment agreements.
Maintained account records and monitored account performance.
Assisted customers with payment solutions and account inquiries.
Supported collection efforts while maintaining positive customer relationships.
Worked closely with management to improve account recovery and retention.
In-Home Personal Care Aide
State of Oregon March 2023 – October 2025
Provided compassionate in-home care and assistance with daily living activities.
Assisted clients with personal care, meal preparation, mobility support, and medication reminders.
Maintained accurate documentation and communicated client needs effectively.
Ensured a safe and supportive environment while promoting client independence.
Developed strong relationships with clients and family members through dependable service.
Administrative & Management Professional
Express Employment Professionals June 2013 – March 2023
Performed roles including Receptionist, Accounts Manager, Accounts Receivable Specialist, Accounts Payable Specialist, and Management positions.
Managed front desk operations, scheduling, and customer communications.
Processed accounts payable and receivable transactions accurately and efficiently.
Reconciled financial records and maintained detailed documentation.
Supervised staff and supported operational and administrative functions.
Assisted with hiring, onboarding, training, and employee development.
Built strong relationships with clients, vendors, and internal stakeholders.
Identified opportunities to improve efficiency and streamline business processes.
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