Loan Compliance & Processing Administrator

Heather Askew

Broken Arrow, OK ***** 918-***-**** *******@*****.***

Professional Summary

Results-driven administrator with 5 years of experience in the banking and financial services industry, specializing in loan processing and compliance. Proven track record of managing high volumes of documentation and improving operational efficiency, including clearing a significant backlog within 120 days. Skilled in agency guidelines, customer service, records management, and program compliance, with a commitment to supporting veteran services and enhancing organizational performance.

Work Experience

Texas Veteran Land Board Administrator

Gateway First Bank Jenks, OK September 2022 – Present Process rate locks for veterans qualified with a valid Certificate of Eligibility (COE) issued by the Texas Veterans Land Board through primary and correspondent lenders. Audit all loan files for accuracy and agency guidelines compliance. Suspend and clear files when applicable. Create and disburse reports for weekly activity and the weekly purchase to send to the Texas Veterans Land Board, primary lenders, and correspondent lenders, as well as interdepartmental distribution. Trailing Document Specialist

Gateway First Bank Jenks, OK May 2021 – September 2022 Worked closely with title companies and correspondent clients for the trailing documents (recorded mortgages/title policies) of closed home loans, filed recorded document corrections with their respective county, and handled document transfers to investors.

Key Result: Worked through a significant backlog of records, bringing the department up to date and in compliance within 120 days.

Key Result: Successfully completed GNMA recertification, managing all required documentation and submissions ahead of the agency deadline.

Delivery Driver / Billing Specialist

Boomer Solutions LLC Tulsa, OK April 2020 – March 2021 Ensured medications ordered by long-term care facilities, group homes, and rehabilitation facilities were delivered promptly and courteously. Kept accurate billing records for residents in long-term care living facilities. Key Result: Secured medications for previously disapproved patients by negotiating with the insurance company on coverage of clients.

Peer Recovery Support Specialist / Wellness Coach

Creoks Behavioral Health Hulbert, OK May 2019 – November 2019 Shared personal experiences dealing with trauma and recovery with clients coming in for mental health services. Key Result: Supported a significantly understaffed clinic with outpatient and inpatient group therapies; personally helped seven clients recover.

Front Desk Clerk II

Sequoyah Lodge / OTRD Hulbert, OK January 2019 – May 2019 Maintained front desk operations, answered calls on a 10-line switch, made reservations, checked in/out guests, processed payments, and aided concierge services during spring surge. Key Result: Won Employee of the Month after receiving multiple complimentary guest comments. Geology Technician II

Unit Petroleum Company Tulsa, OK June 2008 – October 2018 Provided geologists with up-to-date well data and maintained an accurate map database, well files using multiple computer programs in conjunction with online resources, assisted the engineering department with well data for WI owners, and provided paperwork for release to state agencies.

Key Result: Led the development and implementation of the electronic well file system and well log repository program, a program still in use today.

Education

High School Diploma

General Education Courses (46 Credit Hours)

Tulsa Community College

Skills

Agency & Regulatory Guidelines

FHLMC (Freddie Mac) FNMA (Fannie Mae) VA FHA USDA HUD Section 184 Administrative & Operations

Volunteer scheduling · Attention to detail · Teamwork · Writing skills · Administrative Duties · Program Compliance · Document Handling · Executive administrative support · Data Entry · Time management · Operations management · Project Administration · Records Management · Resource Planning · Training and Development · Collaboration · Phone etiquette · Budgeting

Client & Customer Service

Customer Service · Client services · Client email correspondence · Inbound/outbound Service Calls · Billing · Empathy Other

Experience in non-profits · Volunteering with Non-Profit Organizations Certifications & Licenses

• Non-Profit Certifications

• Driver's License

Additional Information

Authorized to work in the US for any employer.

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