Agile Scrum Master for Salesforce Delivery
Resume:
PERSONAL INFO
Email:
*******.**********@*****.**
m
Mobile:
Location:
Noida, India
Total Experience:
8+ Years
CORE SKILLS
Salesforce Project Delivery
Azure DevOps (Boards &
Dashboards)
Scrum Framework
Kanban
Sprint Planning
Backlog Prioritization &
Refinement
Release Readiness &
Deployment Coordination
Agile Coaching
Stakeholder Management
Servant Leadership
Agile Metrics Reporting
Jira / Confluence
CERTIFICATION
Certified ScrumMaster® (CSM)
LANGUAGES
English
Hindi
SHUBHAM MITTAL
Salesforce Scrum Master CSM Certified
PROFILE SUMMARY
Certified ScrumMaster® (CSM) with 8+ years of IT experience and 5+ years leading Agile teams in enterprise environments, including direct experience delivering a Salesforce-based platform. Proven track record of improving team velocity, cycle time, delivery predictability, and stakeholder satisfaction through servant leadership and Agile best practices. Skilled in maintaining Azure DevOps boards and dashboards, facilitating Scrum ceremonies, backlog prioritization and refinement, release readiness coordination, and cross-team dependency management across business, engineering, QA, release, and Salesforce platform teams. WORK EXPERIENCE
Scrum Master — Echo India Managed Services Mar 2026 – Jun 2026 Led Agile delivery for the Aptumo Billing Software project, a Salesforce-based billing platform built for UK water utility companies, coordinating closely with the Salesforce platform team throughout the sprint and release cycle.
• Maintained Azure DevOps boards and dashboards to track features, user stories, and defects accurately across sprints.
• Facilitated all Scrum ceremonies — Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives, and Defect Triage — for a Salesforce billing platform used by UK water utility clients.
• Partnered with Product Owners and Business Analysts to prioritize and refine the backlog, ensuring engineering features were solution-ready ahead of each sprint.
• Supported release readiness by coordinating sprint deliverables, UAT/testing progress, stakeholder sign-offs, and deployment preparation for Salesforce platform releases.
• Coordinated cross-team dependencies and delivery risks across Product Owners, Business Stakeholders (SA, BA), Clients, Development, QA, and the Salesforce platform team.
• Monitored sprint metrics, team velocity, burndown trends, defect trends, and delivery commitments.
• Led sprint retrospectives and tracked improvement actions through to completion. Scrum Master — Vodafone Intelligent Services Jan 2024 – Jan 2026
• Led 2 teams of 8+ members in delivering a software project, resulting in a 25% increase in customer satisfaction and a 30% increase in revenue.
• Successfully managed and resolved conflicts within the team, resulting in a 50% reduction in team turnover rate.
• Facilitated Agile ceremonies including daily stand-ups, sprint planning, retrospectives, demos, and reviews to keep the project on schedule.
Scrum Master — Catalyst Canvas Oct 2022 – Jan 2024
• Led Agile delivery for cross-functional product teams, facilitating all Scrum ceremonies.
• Partnered with Product Owners to manage and prioritize the product backlog, ensuring consistent delivery of high-value features.
• Identified, tracked, and resolved team impediments to maintain sprint flow and protect delivery commitments.
Scrum Master — Concentrix Jul 2021 – Sep 2022
• Mentored Scrum team members through regular retrospectives, coaching, and guidance.
• Improved collaboration between development and design teams via new daily stand-up processes, reducing conflict by 15% and improving team cohesion by 20%.
• Led a cross-functional Scrum team of 10 members in the successful launch of a new product, increasing customer satisfaction by 30% and adoption by 50%.
Quality Analyst Executive — Tech Mahindra Aug 2020 – Feb 2021
• Developed and executed automated test scripts using Selenium WebDriver and Java.
• Implemented continuous integration testing using Jenkins and similar CI/CD tools. Senior Advisor, Intune — Teleperformance Nov 2018 – Jul 2019
• Provided troubleshooting for Microsoft Intune across end devices and the admin portal (MEM/Intune & Autopilot).
• Configured profiles, Conditional Access policies, MDM, MAM, and Push App Protection through Intune. Technical Support Executive — Stride Infotech Jul 2016 – Oct 2018
• Provided technical support to customers, installing/configuring systems and diagnosing software and hardware faults.
EDUCATION
B.Tech / B.E. — Arya College of Engineering, Jaipur (2016)
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